My Heritage Reviews

(based on 378 reviews)

262 of 527 people found this review helpful

I had a good result working wth support, everything was fix in about ten minutes or less. Very helpfully and even offer different options on how the tree issue could be fixed. Though waiting on the phone was a bit lengthy, about an hour.

In summary, I would recommend My Heritage to a friend.

259 of 512 people found this review helpful

I have been a satisfied user of MyHeritage (& FTB) for just over two years now. On balance, I have had good experience with the product. There were two incidents where program upgrades caused syncing problems, but those were quickly corrected. Recently, I had a billing question, so I called the help center. I live in Israel & called the local number. On my first try, I got a message that they weren't able to take my call, and suggested that I try later. This happened 4 more times, with me trying to call at different times of day & on different days. I sent an email request for help and got an automated reply, along with a case #, saying someone would be shortly in contact with me. Two or three days later, I got a second email from "Andrew" saying he would be happy to help me with my question, but there was no personal contact information for him (only the general support email address). He didn't address my billing question at all in the email. After 6 days, with no answer from MyHeritage, I finally left a... (Read the full review)

In summary, I would recommend My Heritage to a friend.

287 of 552 people found this review helpful

I joined MH 2 years ago after trying out various other sites, and have been very happy indeed with their search programs. So much so that I signed up this year for the additional Records match package and have been inundated with information!
My only problem has been with the DNA results which didn't seem to have any relation to my previous certified history.
I've tried calling their help line ( Spain and England) on several occasions, been left hanging on, and on....have left several messages and sent an email, all without any joy! So regrettably I must give 0 stars for their Help line!
I finally got through today and thankfully found someone that called me back within 30 mins, explained the possible problem to me and has promised a solution. A very nice girl, pleasant , polite and professional. So 5 stars for this young lady!
-In principal I would recommend the web site for information and search engine.
-I Wouldn't recommend taking the DNA test until they have perfected their system for results. They say about the end of April.
-Their Help Line , Spain, needs to be completely reviewed.

In summary, I would recommend My Heritage to a friend.

304 of 553 people found this review helpful

I signed up a year ago. It wasn't what I thought because they wanted more money for search. I cancelled membership and asked for a full refund. I thought it was all settled. Wrong. I got a renewal notice stating they were taking $159 from my credit card. Don't know how they can renew something that was to have been cancelled. I called the billing department and was placed in a que #24. I got as far as #3 and was disconnected. Total waste of time on my part. I called back and now was #29. Not going through with that drill again. Not impressed by support or customer service. Sorry I ever used this company and would never suggest anyone sign up for this service. Waste of money.

In summary, I would not recommend My Heritage to a friend.

303 of 589 people found this review helpful

I was impressed by the interest shown by the attendant when seeking solutions to encountered problems. The problem was not solved immediately but I got a promise that the relevant programming departments would revert within a fortnight.

In summary, I would recommend My Heritage to a friend.

298 of 579 people found this review helpful

Shimon provided us with very friendly and effective help in resolving an issue we had when moving our family tree builder and data to a new computer. Answered all our questions and was very patient.

In summary, I would recommend My Heritage to a friend.

331 of 610 people found this review helpful

My daughter-in-law was listed as my son's partner, not wife. I emailed the problem, and Maya responded that day. She asked for a screen shot of the problem, and solved it the next day.
I'm impressed.

In summary, I would recommend My Heritage to a friend.

320 of 596 people found this review helpful

I joined MyHeritage several years ago, and I recently dusted it off and started using it. After a little bit of time, I had some problems with adding people to my family tree, and the support team was a great help. I honestly can't find anything to criticize.

In summary, I would recommend My Heritage to a friend.

275 of 544 people found this review helpful

As a part of a population project, I was offered a free run with the DNA and I couldn't have been more excited. Thanks to the wonderful customer support for helping with all the queries and concerns. Keep up the good work guys!

In summary, I would recommend My Heritage to a friend.

261 of 529 people found this review helpful

A very charming young lady took my enquiry with great understanding, and was able to confirm that I would be quite unable to do what I wanted - in the nicest possible way!

It confirmed my suspicions, but it in no way detracted from the high regard in which I hold the people at MyHeritage who operate a system that in 99.9% of the time is as efficient as one would possibly hope for.

What I wanted to do was to delete about 100 pages of SmartMatches all of whom seemed to be of the most spurious links viz. 3rd cousin 10 times removed sister-in-law's half-brother. If I was to confirm them all I would have a family tree of enormous proportions, but little relevance.

But that is one of the smallest hairs in the gate. The film is always worth watching. That my family tree is where it is now is mainly due to the huge amount of input from MyHeritage, and their alpha plus assistance which is always available when wanted - in my case that is rarely.

In summary, I would recommend My Heritage to a friend.