My Heritage Reviews

(based on 378 reviews)

296 of 572 people found this review helpful

When I realised I had inadvertently started 2 trees on My Heritage, I looked in vain for a way to combine them before contacting the support team. To my amazement, I received a very prompt email response. They were extremely helpful and explained how I could prioritise one tree but there are no facilities to combine them. This is where the improvement needs to be made. Also I get multiple emails telling of matches, but they are often ones I have done myself. The system needs some tweaking. It also seems that you cannot add to a tree by gedcom. Instead it produces another tree!
Nevertheless, full marks to the support team!

In summary, I would not recommend My Heritage to a friend.

273 of 543 people found this review helpful

I am please with the team and the knowledge that they have. I know they are working as hard as they can to fixes the problems I have. They have help me very much. I would tell anyone to use MyHeritage for their tree.
Leonard Smith
Watonga, Ok

In summary, I would recommend My Heritage to a friend.

310 of 571 people found this review helpful

Some weeks ago, I tried to send an e-mail using the built in MH system to all the members on our site--F.A.R.Stammers family tree--to seek their advice. As I received no replies from any of our members, I suspected that no e-mails had arrived and so repeated the process. Again no e-mails were received as I confirmed in private conversations to a few trusted people. As members did receive regular updates, their addresses must have been known to the My Heritage system.

At this point, I sent an e-mail to My Heritage in the faint hope that it might bring help. To my pleasurable surprise, it did. From then, I received very prompt and informative replies to my queries from Yigal. I had feared that my elderly efforts at the computer might be the root cause of the problem but, whatever the staff may have thought, their replies remained patient and helpful. This has been a standard of service to which all companies should aspire but which one rarely encounters and it has further extended my respect for My Heritage.

In summary, I would recommend My Heritage to a friend.

304 of 576 people found this review helpful

I am MyHeritage customer for a couple of years. In general I do like the site, it has rich feature list and relatively straightforward use.

The weak points are:
- Very slow support (my ticket is for a week without response: I am premium plus member)
- The picture upload to another Tree Builder instance (on another computer) is unreliable
- There I no easy way to merge two trees that share some persons

In summary, I would recommend My Heritage to a friend.

285 of 551 people found this review helpful

I am not very computer savvy and have had difficulty finding locations for my tree's but with the
help of a staff member I had my information and how to find what I needed in a matter of minutes.
I haven't had to call many times but who ever the person is that I talk to is always pleasant takes the time to explain and always asks if there is any thing else they can help me with.
I let every one that asks, I have My Heritage and very happy with them.

In summary, I would recommend My Heritage to a friend.

285 of 544 people found this review helpful

I have done book reports in the past for my family and they have always been successful, but recently there appeared to be a fault with the programme. I contacted My Heritage and was told the software needed updating. This was done but it didn't make any difference, so I transferred all my information to a new tree, and this then worked. In the meantime I had contacted by e-mail My Heritage and was given some helpful advice by Mia, but in the end I sorted out my own problem. I do find that there is so much the site will do, that I find it all a little confusing. The response time to my query was satisfactory, but at one stage I thought I had been forgotten about.

In summary, I would recommend My Heritage to a friend.

278 of 531 people found this review helpful

I recently asked Support to help me resolve an issue where unwanted items had been added to my list of custom type facts (i.e. the program had added these, not me). Support was very helpful and resolved the problem by fixing a system file for me, but it took about 10 days, which I consider quite long for help in resolving a program error.

However, I would not hesitate to recommend MyHeritage.
- I have used the program for about 5-6 years, and despite some restrictions and some annoying elements (e.g. useless, time-wasting Smart Matches in the online version), I have not considered switching to another program.

In summary, I would recommend My Heritage to a friend.

312 of 573 people found this review helpful

I cannot locate records for father, mother, grandparents and many many others. Support personnel totally unable to help. Response times very slow despite having paid for premuim service. When speaking to a support person on the 'phone he actually lied to me - said he had an image of my father's birth details online in front of him - NO - the Scottish Records Office only release data, not images to ancestry sites - when I challenged him on this he hung up!!

Having paid lots of money to MyHeritage I now have to pay extra money to find the records I need on Scotlandspeople.

In summary, I would not recommend My Heritage to a friend.

287 of 543 people found this review helpful

I've used MyHeritage for over 10 years; have built up my family tree and have been fully supported by the technicians whenever I've had a problem. I'm not an expert on using all the features, as I'm a pretty basic researcher and have found most everything I need through this site and Ancestry. But I can highly recommend this site if you are looking for a reliable genealogy process and research engine. Am very satisfied I went with this program.

In summary, I would recommend My Heritage to a friend.

288 of 574 people found this review helpful

I would like to say I am very impressed with my heritage and the look of the website. I am all so amazed with the ease of uploading raw data to there website, another thing that I am anticipating is my DNA matches. The reason for this is I know I have part of my DNA is from the British isles so I am very excited to see what I can discover and how my heritage.com can help me find the missing links.
(The customer service representatives are very respectful, courteous and make you feel like you are not just a consumer, but apart of the my heritage family.

In summary, I would recommend My Heritage to a friend.