My Heritage Reviews

(based on 378 reviews)

402 of 718 people found this review helpful

Have been using MyHeritage for nearly 6 years. Built a comprehensive family history with minimal trouble. Has a great feature which compiles a printable album from the information on file. This allows one to hand it down the generations without fear that the file storage will be replaced by another technology.

Have lately had my first problems with the Family Tree Builder which seem to be due to the transition from Windows 8 to 10. These could not be solved by the very helpful support personnel but since I in any case work in the cloud, have just continued on the myheritage site which has all the facilities of the FTB.

In summary, I would recommend My Heritage to a friend.

329 of 656 people found this review helpful

While copying records from one tree to another I inadvertently left out a succession line.
I could not work out how to add it without deleting all the records above.

I used the MyHeritage on-line help and got a reply very quickly - even though there is a significant time difference with me being in New Zealand.

I still could not follow the instructions so requested more information.

I received a phone call and was guided through step by step to a successful conclusion.

This 20 odd minute call was very well received and the directions were easy to follow. This is REAL tech help.
I am very pleased with the support being provided.

In summary, I would recommend My Heritage to a friend.

360 of 679 people found this review helpful

I had issues with some of the site features and emailed Myheritage. They responded in a timely matter and followed up with a phone call to make sure the problems were resolved. I appreciated the call and was happy the issue was resolved. I would recommend Myheritage site to anyone doing genealogy work.

In summary, I would recommend My Heritage to a friend.

350 of 680 people found this review helpful

Sharon,
He helped me smoothly with some issues I had.
Within a few minutes correction was made.
Back office is very important. I am through
with RFQ (Frequently Asked Question).
I want a person to talk to. Yes!!
Create jobs that "end users" need.
Sharon, you rock!!.

Recommendation for development.
More marketing in Singapore, Malaysia, India and Sri Lanka.
There a lot of stories and families to hook up.
BR/Rene

In summary, I would recommend My Heritage to a friend.

434 of 769 people found this review helpful

I have been a member of My Heritage for about 5 years and in that time, have had very few problems.

Recently I suddenly had a reduction in the numbers of updates and Smart Matches that I was receiving. I sent a message to My Heritage, explaining as best I could my dilemma.

Within 48 hours,an email arrived with several suggestions, the first one worked & I informed the Team Member at My Heritage, who then by email,explained what I had done to cause the problem & what had been done to correct it, he also had added an upgrade to one feature, which has been a huge help.

Concurrently I needed assistance in transferring information to a friend for whom I had started establishing his Family Tree. As I had emailed the file, I had left some information in the file which maintained a link to me.

I received a phone call yesterday from my Helper at My Heritage & despite the huge distance & time difference we went most of the way to solving the problem. As my friend was very involved, he received a phone call about 30 minutes later,as well as an explanatory email & it appears that this problem... (Read the full review)

In summary, I would recommend My Heritage to a friend.

416 of 765 people found this review helpful

I had some problems opening an uploaded file, but this problem was quickly resolved upon contacting the web site. They even contacted me back several times asking if I achieved a satisfactory outcome.
Their representative Marina was most approachable and helpful.

This problem was only a minor one; I never had any major ones with this web site and I'm happy to keep my page where it is - with myHeritage.

In summary, I would recommend My Heritage to a friend.

353 of 712 people found this review helpful

Today 10/9/2015 I rang the My Heritage organisation and asked for assistance with the couple of issues named above. I pleased to say both problems were dealt with in a very pleasant manner and follow up e-mails provided to underpin the sessions advice. It's a great relief when issues that can bug one when learning to use the software are dealt with so efficiently, effectively and pleasantly and it bodes well for my future preparedness to ask for help when I'm stuck in that I'm now confident that I'll get any help I need. Well done My Heritage

In summary, I would recommend My Heritage to a friend.

356 of 735 people found this review helpful

I have been using My Heritage for 2 years now and am very satisfied with the program and the customer service they provide.

I love the printouts I can get of my tree, and the ability to store detail for future reference.

I have had a techie problem and on contacting them, they found it working alright at their end so must be my computer. To avoid me not being able to print a family sheet, they actually did it for me at their end and emailed it to me. I think that is excellent service.

The one thing I would like to see, is the subscription being able to be on a monthly basis. As I am retired I struggle with finding the whole amount in one go, also it means that like now, the NZ $ is not good against the US. By having the choice of paying monthly at least it would get the NZ $1 at a varying rate. By paying monthly, it would enable me to keep my subs up whereas now, I may have to let it go when the due date comes up.

I would certainly recommend my friends to use this program.

Betty
New Zealand

In summary, I would recommend My Heritage to a friend.

371 of 726 people found this review helpful

I am just a little concerned - I NEVER signed up for Myheritage, yet they sent me an e-mail (to my personal account) saying that my account is up and running and my tree is available to add to it.

First of all - how did they get my personal e-mail address?????

Secondly - I have never uploaded any tree to the internet - I was with ancestry.com and just cancelled it. All my research was kept on my home computer. How could I possibly have a tree to "access" on myheritage when one was never uploaded anywhere??

Thirdly - even if I did have a tree uploaded - myheritage does not have my permission to use my tree nor any data I would have. Why would I give them all my data for free ?

And finally - why would have to pay in order to access my own tree????????

I wrote to myheritage 3 times with the above questions and they have never responded.

Is this an indication of their customer service policies??

Do you think I will join?????

In summary, I would not recommend My Heritage to a friend.

313 of 624 people found this review helpful

I had contacted My Heritage, as my site was failing to load. They were prompt with their reply. The instructions were clear and precise for even me to follow.

After information was sourced from me and sent back to My Heritage, the problem was sorted out. I even got the final reply over the weekend.

I had already recommended to a friend this site, and would do so again. It is easy to use, although I do prefer the old screens to the new format, however there were some great new features.

In summary, I would recommend My Heritage to a friend.