My Heritage Reviews

(based on 378 reviews)

337 of 694 people found this review helpful

I've been using My Heritage for several years now, as the family Historian. I am continually amazed by the capacity and the features offered by this program. Being the keeper of the family history is no small task, and I couldn't do it without this great software.

I haven't needed to consult Customer Service very much, but they really came through for me recently and I sincerely appreciate it!

I'd highly recommend My Heritage software. The Family Tree is awesome, and it allows all our members to view their heritage, keeping it alive for future generations. We enjoy adding photos and ever growing information, and the Smart Matches feature helps fill in the gaps. And the family tree is a great icebreaker at full scale family reunions, literally showing the next generations where they fit in the tree.

Thanks for this awesome genealogy program!

In summary, I would recommend My Heritage to a friend.

378 of 708 people found this review helpful

I am a 68 year old, with very limited knowledge of computers, trying over a couple of years to do a family tree, I am finding it very difficult to trace my ancestors in Ireland from the mid 1800 to mid 1900, but anytime I contacted the my heritage team for information I found them very helpful, so thank you to the team.

Joe Power.

In summary, I would recommend My Heritage to a friend.

387 of 745 people found this review helpful

In the beginning it was a simple personal need about give an order to my memories, but it became soon a simply way to build bridges from my country and other countries where my relatives live, bridges between people that by this myheritage way are now a wonderful reality. thanks.

In summary, I would recommend My Heritage to a friend.

380 of 748 people found this review helpful

Dreams came true when I started up creating my familytree with Myheritage. I had been looking for years for a way to do it.
It wasn't easy because my family is from many countries.
With My Heritage it became easy and with very good support from Shimon, when I got troubles.
It is simply a fantastic program for searching and creatig a familytree.
I like the design and it is easy to manage around on the site.
I would love it even more when access to archives from Denmark and Cuba becomes more easy.
All the best wishes and best recommandations. I look forward for the further treebuilding. It is a pleasure and an addiction.
M. Miret

In summary, I would recommend My Heritage to a friend.

337 of 636 people found this review helpful

I have given four stars in every case because I rarely give five since they cannot be bettered and everything can be made better! I had a small problem caused by a past visit to My Heritage some years ago and, although I fixed the problem myself, I had good support from the help site - and proper attention not just a tick-box routine. Full marks.

In summary, I would recommend My Heritage to a friend.

355 of 696 people found this review helpful

This is a brilliant site for family finding and matching. The report and chart features are especially good. The support team are really helpful and obliging. This is a very user friendly site. I would recommend My Heritage to anyone wanting to build a family tree.

In summary, I would recommend My Heritage to a friend.

386 of 740 people found this review helpful

I had a reason to contact My Heritage with a problem. I received an email almost instantly from Shimmon in the Support team. He gave me instructions on what I would need to do. I still had complications, so Shimmon rang me and talked me through the issues that I was experiencing. His patience and guidance were top class. Thank you a million times.

In summary, I would recommend My Heritage to a friend.

363 of 727 people found this review helpful

Very friendly software, very flexible and allows you to insert a variety of information easily.
Customer Service - kind and determined to help. I had a serious problem (because of a huge tree) and although the problem was not really solved, I felt the desire to help.

In summary, I would recommend My Heritage to a friend.

373 of 750 people found this review helpful

I have only had to contact customer support a couple of times over the last 6 years but had timely, considerate, response in both cases.

I have not found a way to talk directly to MyHeritage, so I have left emails/messages on their support site. Both times I received a comprehensive response within 72 hours that completely covered my questions without requiring a follow up, besides a reply saying "Thank You".

I just signed up for advanced search. My first try at it was positive and I found it generally easy to use.

My family loves it and I plan on spending more time following up on the "Record Match" emails than I have in the past.

These sites take a lot of time to build and maintain. So I appreciate having support that is responsive.

I have never used another site, but my experience with MyHeritage has been very good and I wouldn't hesitate to recommend it. It is a excellent tool for novice dabblers, to moderate serious users (probably my current level). Probably serious users as well but you would have to ask them - check back with me in a year.

In summary, I would recommend My Heritage to a friend.

374 of 701 people found this review helpful

My Heritage Support Team are among the most user-friendly and helpful support teams I ever met over the net. Within 12-36 hours they come back with helpful tips and ideas how to solve your problem. In most cases they also make a step by step instruction in order make your fix of the problem guaranteed waterproof and safe.

If I have anything I would like from the MY Heritage support and development teams is a user-friendly place on their site where you easily can wish and ask for further developments of an already great site.

This comment includes also FTB

In summary, I would recommend My Heritage to a friend.