My Heritage Reviews

(based on 378 reviews)

351 of 620 people found this review helpful

After the latest update of Family Tree Builder one of my family trees didn't work properly. I hate up-dates of computer programmes!!! So after a couple of days of trying to fix the problem and getting nowhere, the "tree" just stopped appearing. Disaster!!! However help was just a phone call away. I was ably assisted by Adina at MyHeritage Support team. Problem solved in a matter of minutes. Excellent service. Thanks Adina.

In summary, I would recommend My Heritage to a friend.

289 of 580 people found this review helpful

My family tree just could not be accessed for quite a long time. Various staff members kindly explained that the technical bug was being dealt with - until yesterday when suddenly Lenoy from Customer Support was able to bring it back again for me! Thank you for your dedicated effort and and professionalism!

In summary, I would recommend My Heritage to a friend.

343 of 668 people found this review helpful

Found this site through reviews and signed up after several days of free trial. Have had to call twice - once for a pricing question, and once for a technical question. Both the sales staff and the customer service staff listened and answered thoroughly.

I find the site a little hard to navigate, but think it is because I am using a laptop and think it may be more desktop friendly.

Still learning how to research, but just the ease of accessing census records makes the subscription worthwhile.

In summary, I would recommend My Heritage to a friend.

353 of 649 people found this review helpful

Shimon
MyHeritage Support team

Courteous, knowledgable, competent. It was a pleasure dealing with him. Solved our issue completely within one call.

In summary, I would recommend My Heritage to a friend.

363 of 732 people found this review helpful

I canceled my account. They renewed it anyway, without warning, for $119, and claim their records say I only canceled the "premium account," but not the "data account." I complained the same day, but they say their policy is no refunds, ever, unless you plead poverty, then they will give 45% of your money back. So if you're homeless and starving they only take $77 for nothing.

In summary, I would not recommend My Heritage to a friend.

315 of 613 people found this review helpful

Hi Everyone,

I've been doing family history for some years know and recently I have looked at three online services. At home I use Ancestral Quest 14 and I use it in conjunction with MyHeritage exporting & importing using the gedcom format.

I rate MyHeritage over Ancestry.com and Find My Past for the following reasons:
1. Ease of use.
2. Excellent and speedy support.
3. Hints & new discoveries.
4. Editing records including attaching source information.
5. Ability to manage my family tree members settings for privacy.

Thank you to the MyHeritage Team!!!

In summary, I would recommend My Heritage to a friend.

379 of 754 people found this review helpful

I've been on My Heritage for a number of years. I didn't really know what I was doing when I set up the family trees, and ended up with 3 websites and 3 family trees, at least two of which were mostly duplicate profiles.

I recently discovered that my updates were not syncing to the sites, which was unfortunate since there had been a number of recent deaths in my family, and family members were getting cheery birthday and anniversary reminders for people who had died. Try as I might, I couldn't manage to update the files. In fact, I seemed to add sites every time I tried to consolidate them, and it just kept getting messier. I even upgraded to premium in order to be able to call customer service, but for some reason the customer service number of (877) 432-3135 can no longer be reached from Canada.

Today, Shimon from the Tel Aviv customer service centre called me and helped me to fix all the problems. Overall, we likely spent 90 minutes or more on the telephone, and he helped me to understand the difference between "projects" on Family Tree Builder and "family... (Read the full review)

In summary, I would recommend My Heritage to a friend.

329 of 648 people found this review helpful

This is the first time I have rung Myheritage to ask a question. The professional attitude and easy manner in which Shimon helped me with my Inquiry was outstanding. My experience with the family tree program has been exceptional also. If all staff are as knowledgeable and friendly as Shimon I will recommend them to any one.

Paul Morris.
Australia

In summary, I would recommend My Heritage to a friend.

319 of 603 people found this review helpful

I will comment solely about the help desk service of MyHeritage.com.

In the past the only way to get info from them was to post a letter on one of their forums and sometime later, perhaps, someone might make a comment. If you were lucky it was s a staff member. Only recently I discovered they have have a phone-in help desk. I used it today and got lots of assistance from Sharon, originally from Holland. She gave me detailed explanations about how to use the Family Tree Builder, how to eliminate duplicates that showed up in the trees, how to import and synchronize data, and some other tips. She really knew the area I was inquiring about.

This is a great improvement. Now that I am aware of its existence I will use it when I need assistance in the future.

In summary, I would recommend My Heritage to a friend.

380 of 801 people found this review helpful

I have tried every day to reach customer service to have them cancel my subscription. I am unable to get a response. They charged my credit card on the day after the free trial period. I did not even realize that I had finalized my free trail. My card was charged and now I cannot reach them at all. Do not sign up with this company, the customer service is terrible. They are quick to take your money, and then no response.

In summary, I would not recommend My Heritage to a friend.