My Heritage Reviews

(based on 374 reviews)

106 of 200 people found this review helpful

Dear ladies and gentlemen,

It works fine, from time to time I require technical help and Support. The Support is provided and helps to find & rectify the technical Problems.

I wish the Support Team great success in dealing with the customers.

All the best.

In summary, I would recommend My Heritage to a friend.

103 of 205 people found this review helpful

I have found all staff I have talked over problems with, to be friendly, knowledgeable, very polite who actually I can call my friends. Being disabled most people don't really want to help me, however these wonderful people go out of their way to assist me.

There is one avenue which would be most useful, especially for any person which would be having the ability if I for example had two family trees I was working on, and wanted to merge the two trees. To have that ability would be fabulous. I do all my work using Family Tree Builder. In fact I have nineteen trees and have been told that I have to transfer every name - one by one into the main tree.

The staff have suggested I just leave them as they are, however when I receive many emails from people wanting me to confirm people with them, I have enormous problems trying to remember which tree people are listed in.

It would be terrific if the program could tell me which Tree they are listed in, but being Legally Blind in both eyes with only a small amount of vision remaining, plus being a paraplegic, sitting in my bedroom... (Read the full review)

In summary, I would recommend My Heritage to a friend.

104 of 199 people found this review helpful

Short review: Could not transfer data from my existing My Heritage to version 8.0. 1st fix was only partially successful (would not sync) I then left on a 3 week trip; when I returned there was an additional suggested fix (Rafael was my My Heritage on line tech). This worked and, much to my shame, the actual fix was in the on-line help section that My Heritage provides-I just did not dig deep enough.
So, all is good in the land of old people looking for older people.

In summary, I would recommend My Heritage to a friend.

125 of 216 people found this review helpful

I chose MyHeritage Family Tree Builder because it was initially free, had easy-to-use features and a multitude of options in terms of layout and possibilities for inclusion of detail. I also found the Charts and Reports options very useful.

I used the software to construct my family tree for the first time electronically and as I exceeded the 250 person limit for the free 'Basic'package I upgraded to Premium. The cost of this was reasonable compared to Ancestry.com. However, I am not a genealogy 'freak' so once I had my tree constructed I was not going to get value for money in researching and adding new family members, etc. I wanted to revert to the Basic' package but found this hard to do on the MyHeritage website. For obvious reasons they don't want people to downgrade but eventually I got a response from the customer support team which acceeded to my request. It is, of course, useful for MyHeritage to have as many members as possible, even at the basic level, as they then hold data access to which they can charge for.

I would recommend MyHeritage for family tree building. One can keep a copy on the pc and update it... (Read the full review)

In summary, I would recommend My Heritage to a friend.

120 of 206 people found this review helpful

My experience with MyHeritage has been very good. I have been able to add many ancestors and facts about them thanks to the MH process that sends me regular messages about matches that their software found in other members' family trees. I recently asked for help with turning off a feature and I received a simple and effective solution in an email the next day. The only concern that I have about the information I receive from those other members is that I cannot tell how well their facts have been researched and documented. As a result, I don't have full confidence in these facts.

In summary, I would recommend My Heritage to a friend.

104 of 228 people found this review helpful

Have been with this site for three years and it has helped me enormously in extending my family tree. There are lots of areas to search though sometimes the information I enter seems to be ignored. I recently had cause to query the charges made to my account and received a quick and helpful response which answered my questions and gave me reassurance.the ability to store documents and photos have helped to spread interest in my tree among family members and more tenuous links have been cemented. I would recommend my heritage to anyone researching family trees as a site which gives value for money and scope to search successfully.

In summary, I would recommend My Heritage to a friend.

122 of 212 people found this review helpful

After the latest update of Family Tree Builder one of my family trees didn't work properly. I hate up-dates of computer programmes!!! So after a couple of days of trying to fix the problem and getting nowhere, the "tree" just stopped appearing. Disaster!!! However help was just a phone call away. I was ably assisted by Adina at MyHeritage Support team. Problem solved in a matter of minutes. Excellent service. Thanks Adina.

In summary, I would recommend My Heritage to a friend.

99 of 219 people found this review helpful

My family tree just could not be accessed for quite a long time. Various staff members kindly explained that the technical bug was being dealt with - until yesterday when suddenly Lenoy from Customer Support was able to bring it back again for me! Thank you for your dedicated effort and and professionalism!

In summary, I would recommend My Heritage to a friend.

114 of 263 people found this review helpful

Found this site through reviews and signed up after several days of free trial. Have had to call twice - once for a pricing question, and once for a technical question. Both the sales staff and the customer service staff listened and answered thoroughly.

I find the site a little hard to navigate, but think it is because I am using a laptop and think it may be more desktop friendly.

Still learning how to research, but just the ease of accessing census records makes the subscription worthwhile.

In summary, I would recommend My Heritage to a friend.

156 of 278 people found this review helpful

Shimon
MyHeritage Support team

Courteous, knowledgable, competent. It was a pleasure dealing with him. Solved our issue completely within one call.

In summary, I would recommend My Heritage to a friend.