My Heritage Reviews

(based on 378 reviews)

332 of 670 people found this review helpful

After having used My Heritage for a number of years and finding it a great tool for researching, documenting, recording and sharing my family's history, I ran into problems when replacing and upgrading my PC as to how to transplant my program and data to the new computer.

I sent an email to Support at My Heritage expressing my concerns and received an immediate reply from Dean with links to downloads for my new computer and full explanatory text and screen shots showing me what to expect and what to do along the way - very helpful! As such, everything worked perfectly and I'm back in business.

In summary, I would recommend My Heritage to a friend.

369 of 751 people found this review helpful

Ifounf the work with my heritage convenient and user friendly though that's even I an analogy from the trom-digitally period can manage it. When I had a problem Noa from the support helped me to solve efficiently.

My family waits with expectations to be handed the product in order to continue and add their information

In summary, I would recommend My Heritage to a friend.

329 of 693 people found this review helpful

The first time that I found this site is when my daughter needed to build her family tree for school. Since then I couldn't ask more then keep working with this site. I find it very comfortable and easy to use. The technical support is great and found solution for all what I asked.
In my point of view the cost for premium is a little bit high.

In summary, I would recommend My Heritage to a friend.

381 of 742 people found this review helpful

I could not use my Heritage because I could not remember what I had given it as name.
Sent mail from Norway to support and a lady with name Ilana helped me so much to solve the problem. Se answered the mails from me quickly and was very helpsome! Now I am happy to use My Heritage. So exciting to meet other who resarch the same People! Very Thank You to Ilana in Support!

In summary, I would recommend My Heritage to a friend.

379 of 677 people found this review helpful

When it comes to IT, I am an illiterate.

I have great difficulty in manipulating data and following instructions in part because I am old,in part because I never received proper training and finally because I have little aptitude for venturing into and handling technical websites.

Because of all these shortcomings it took me a long time to convince myself to establish an electronic family tree and carry out electronic genealogical research .

It so happens that it was my good fortune to come across and to choose, by pure luck, MyHeritage as my genealogical service provider. And they turned out to be a godsend.

I cannot say enough to praise the prompt and superior humane quality of the technical assistance I received from them not only to set me up but to keep me going whenever ignorance or lack of skills became obstacles to the advancement of my project.

I am most grateful to them and so are the family members, both young and old, who are counting on me to carry on with the project and do it right.

In summary, I would recommend My Heritage to a friend.

366 of 687 people found this review helpful

One thing the database needs to do is be aware that a person may have been born out of wedlock and the mother subsequently marries someone else.

When you insert the details of the stepfather the database automatically makes him the father of the mother's children born out of wedlock when he is not !

In summary, I would recommend My Heritage to a friend.

343 of 691 people found this review helpful

Recently, due to me being fairly stupid, I had occasion to ask Heritage to help me with a problem. This occurred as I had opened a family tree which got lost because I'd forgotten I had done so :(
But with Rafael's experience of the site he understood what had happened and with his help and patience, everything is now sorted and I can get on with researching.

Please folks, if you should have to change your email address, don't forget to tell My Heritage!

In summary, I would recommend My Heritage to a friend.

385 of 683 people found this review helpful

I think the My Heritage Family Tree programme is, for me, definitely the best of the all the family tree programmes I have tried. If it had the added help when after searching, the result could also add further area's where this person might also be listed as in Ancestry.com. If it had this addition it would most definitely be the ultimate Family Tree programme.

When the smart matches come through, they have often come through with the same people in the matches tree as mine but in the wrong order, i.e. Mary Smith matched with Alison Smith, both in our trees but cannot mark as a match because they are matched together. How do I rectify that? It has happened several times.

My Heritage Family Tree is really enjoyable to use and very easy to navigate round, and I am still finding lots of extra areas in this programme that are absolutely delightful, such as the Timebook, can this be purchased? Yes definitely a wonderful programme, thank you My Heritage Family Tree team for sharing this great programme.

In summary, I would recommend My Heritage to a friend.

343 of 677 people found this review helpful

I joined My Heritage in 2012.
I find the family tree map easy to operate and it is the best I have encountered.
The search section needs getting use to. I know it is a mammoth task but more information must be
downloaded to the website. I have to visit several other sites to complete my research.
The team are very helpful and recently I placed a question on FAQ's, a member replied in a rather rude and patronising manner. Team member Dean wrote to me and apologised on behalf of this person and
went above and beyond the call of duty to be helpful. Very impressed.
I would recommend people to join My Heritage.
JP

In summary, I would recommend My Heritage to a friend.

361 of 687 people found this review helpful

Being pedantic about dates, I wanted to change my dates from US format to Australian format, i.e., dd/mm/yyyy, I went to the wrong part of Tools (Options) and keyed in what I was the suggested format only to have everyone in my family tree (3000+ names) all with the same date of birth, that same date recorded as their date of christening/baptism, immigration, marriage, death.

I tried resolving the problem by correcting individual records - the dates would not change.

I communicated the problem to Technical Support (Dean) at My Heritage. He suggested one method. Again, I used the wrong part of the Options - I printed the screen, sent it to him. In the interim I had visions of starting all over again, 3000+ names - a long haul.

Dean sent me a screen print of where I should go to resolve the problem - "x" key strokes later, problem resolved and everyone was back to the original information.

I am extremely grateful for the advice received and the fact I can get on with the task of bringing my family history up to date with little fuss as necessary.

In summary, I would recommend My Heritage to a friend.