My Heritage Reviews

(based on 374 reviews)

170 of 291 people found this review helpful

When it comes to IT, I am an illiterate.

I have great difficulty in manipulating data and following instructions in part because I am old,in part because I never received proper training and finally because I have little aptitude for venturing into and handling technical websites.

Because of all these shortcomings it took me a long time to convince myself to establish an electronic family tree and carry out electronic genealogical research .

It so happens that it was my good fortune to come across and to choose, by pure luck, MyHeritage as my genealogical service provider. And they turned out to be a godsend.

I cannot say enough to praise the prompt and superior humane quality of the technical assistance I received from them not only to set me up but to keep me going whenever ignorance or lack of skills became obstacles to the advancement of my project.

I am most grateful to them and so are the family members, both young and old, who are counting on me to carry on with the project and do it right.

In summary, I would recommend My Heritage to a friend.

167 of 325 people found this review helpful

One thing the database needs to do is be aware that a person may have been born out of wedlock and the mother subsequently marries someone else.

When you insert the details of the stepfather the database automatically makes him the father of the mother's children born out of wedlock when he is not !

In summary, I would recommend My Heritage to a friend.

150 of 307 people found this review helpful

Recently, due to me being fairly stupid, I had occasion to ask Heritage to help me with a problem. This occurred as I had opened a family tree which got lost because I'd forgotten I had done so :(
But with Rafael's experience of the site he understood what had happened and with his help and patience, everything is now sorted and I can get on with researching.

Please folks, if you should have to change your email address, don't forget to tell My Heritage!

In summary, I would recommend My Heritage to a friend.

169 of 296 people found this review helpful

I think the My Heritage Family Tree programme is, for me, definitely the best of the all the family tree programmes I have tried. If it had the added help when after searching, the result could also add further area's where this person might also be listed as in Ancestry.com. If it had this addition it would most definitely be the ultimate Family Tree programme.

When the smart matches come through, they have often come through with the same people in the matches tree as mine but in the wrong order, i.e. Mary Smith matched with Alison Smith, both in our trees but cannot mark as a match because they are matched together. How do I rectify that? It has happened several times.

My Heritage Family Tree is really enjoyable to use and very easy to navigate round, and I am still finding lots of extra areas in this programme that are absolutely delightful, such as the Timebook, can this be purchased? Yes definitely a wonderful programme, thank you My Heritage Family Tree team for sharing this great programme.

In summary, I would recommend My Heritage to a friend.

139 of 285 people found this review helpful

I joined My Heritage in 2012.
I find the family tree map easy to operate and it is the best I have encountered.
The search section needs getting use to. I know it is a mammoth task but more information must be
downloaded to the website. I have to visit several other sites to complete my research.
The team are very helpful and recently I placed a question on FAQ's, a member replied in a rather rude and patronising manner. Team member Dean wrote to me and apologised on behalf of this person and
went above and beyond the call of duty to be helpful. Very impressed.
I would recommend people to join My Heritage.
JP

In summary, I would recommend My Heritage to a friend.

159 of 314 people found this review helpful

Being pedantic about dates, I wanted to change my dates from US format to Australian format, i.e., dd/mm/yyyy, I went to the wrong part of Tools (Options) and keyed in what I was the suggested format only to have everyone in my family tree (3000+ names) all with the same date of birth, that same date recorded as their date of christening/baptism, immigration, marriage, death.

I tried resolving the problem by correcting individual records - the dates would not change.

I communicated the problem to Technical Support (Dean) at My Heritage. He suggested one method. Again, I used the wrong part of the Options - I printed the screen, sent it to him. In the interim I had visions of starting all over again, 3000+ names - a long haul.

Dean sent me a screen print of where I should go to resolve the problem - "x" key strokes later, problem resolved and everyone was back to the original information.

I am extremely grateful for the advice received and the fact I can get on with the task of bringing my family history up to date with little fuss as necessary.

In summary, I would recommend My Heritage to a friend.

159 of 287 people found this review helpful

I have used several programs in the past, but hadn't really gone anywhere with my family tree in over 25 years. I had acquired MyHeritage and once I transferred my old GedCom files and started to work with it I haven't been able to stop! There were a few issues: I have multilingual/multi-cultural issues--Hebrew names, calendars and Jewish events--in my family tree, and at first found that the Family Web site was not easily accommodating these. I contacted support and Dean (and others) showed me that Family Tree Builder handled those details. It took a few attempts to crossload the online site to FTB (partly because of my skittishness), but, again, with encouragement from the support team, once I got it working, the work has gone seamlessly!

The Smart Matches are exciting, and so is being able to share data and make corrections via related MyHeritage Family site administrators. It is somewhat irksome that any attempt to query the databases requires payment of a monthly fee, but this is and should be a business proposition, so if we use a subscription wisely, it is worth the simplicity of access.

I am hoping to double... (Read the full review)

In summary, I would recommend My Heritage to a friend.

156 of 316 people found this review helpful

I have been involved with Genealogy since 2012 and have used My Heritage since the beginning. After a few "false starts" due to my over-enthusiasm (going down the wrong road to quickly without supporting verification ) I have had few problems; and those that I have had have been resolved quickly (usually within 48 hours or less of reporting the problem). I enjoy the recently installed linkage to Find a Grave, it provides a direction into which to conduct research on a particular deceased individual; but also links to specific graveyards within the area (and some outstanding photographs accomplished by volunteers).

The photography feature in My Heritage provides easy access to photographs (either my family or those found through research). It also allows one to access just one individual by name instead of searching through numerous photos.

The tech support is great and the staff goes over & above in providing assistance &; more importantly, solutions to any problem that happens. In addition I have submitted a few suggestions for improvement that are being considered. I would recommend My Heritage to people new to the field or those who are transiting their research to computer based programs from paper (B.C.E.=Before Computers Existed).

Steever... (Read the full review)

In summary, I would recommend My Heritage to a friend.

152 of 306 people found this review helpful

Hello,

I'm not the direct user of MyHeritage personally, but my Dad is actively developing the whole family tree. He managed to dig more than 250 stories, each documenting some person's story with details. So, the overall tree is very huge, and roots of my predecessors become clearer to me and to my family. This was possible due to the effort made be MyHeritage service, where we were able to draw nice family tree. It was actually so huge that we have to split it over many sheets of paper during printing! So, I would like to say thank you. Although for my country the US dollar price is quite high, I consider this price a well balanced and the whole functionality is worth every penny. On the occasion I contacted with the support. My question was quickly answered, and things I pointed out were instantly repaired. I can say that support is alive, agile and complete. After few years of using the site I definitely can recommend it to those who are interested in documenting their history.

In summary, I would recommend My Heritage to a friend.

150 of 302 people found this review helpful

I have been a member of the MyHeritage Family Tree builder sinc 2011. Next week my computer crashed and I couldn't access the tree that I created. I wrote to MyHeritage support team right away. They (Dear Tzlil ) replied me within a day and did their best to fix my problem.

Now I am very happy and satisfied. Thank you Tzlil and MyHeritage.

In summary, I would recommend My Heritage to a friend.