My Heritage Reviews

(based on 378 reviews)

330 of 671 people found this review helpful

Since my forced retirement in 1991, I started in 1993/4 collecting data of my family and predecessors and wrote it down by hand.

In 2006 I was introduced to information on the genealogies of old families in South Africa published in books by NA Coetzee and CC de Villiers and this boosted my thirst to the knowledge of my ancestors as well as those of my wife and her parents.

In the meantime I had to cope with new technologies and had to make myself computer literate.
This said and done I had been introduced to MyHeritage in 2006 and after many hours in front of my computer collecting and registering data collected of members of the families that my wife and myself belonged to, I approached MyHeritage for membership of their Internet programme dealing with familily registers and family histories.

On the 7th June 2009 , with the help and guidance of the very capable staff at MyHeritage, I published my first Du Plessis, Minnaar and Reynders Family Register.

The MyHeritage Website is very user friendly and easy to follow and if and when I had a hiccup in completing or entering data I could only sent an email... (Read the full review)

In summary, I would recommend My Heritage to a friend.

371 of 712 people found this review helpful

I would like to recommend highly the support team of My Heritage. My computer crashed with devastating consequences (I thought) to my family tree and all the information it contained. The Support Team were really supportive, helpful and professional in assisting me to restore my site. I am not very computer literate in some aspects, but with their patient and professional help (which consisted of answering my many, many questions via emails to them) all my precious information was restored.

In summary, I would recommend My Heritage to a friend.

372 of 743 people found this review helpful

I think MyHeritage is a very good program, it is easy to use and when you wonder about something, it is easy to find answers in Help or Forum. And most important: if you need to send a question to the helping-team, you get a quick answer. You always get help, often even in your own language.

In summary, I would recommend My Heritage to a friend.

343 of 690 people found this review helpful

I was on the look out for a family tree builder and my search ended after I found the MyHeritage. This application was easy to find, and easier to install.

The good:
1. Very good and easy to understand User Interface. There is also a simple wizard for creating a family, which would certainly help a new user to get started.
2. The tool has an excellent database, covering pretty much every aspect of an individual. This includes simple details like Sur Names, Maiden names all the way to Military Ranks, Titles and important facts about an individual. The tool also allows to tag photographs of each individual.
3. This tool has multiple options to generate family trees & charts.

The 'not so good':
1. The Tool requires the user to register at the MyHeritage Portal. The registration is free, and should not take more than a couple of minutes. I have also NOT seen any spam mails coming in after the registration.
2. Each time the software is opened, it tries to open the MyHeritage web site. This may be a minor irritant. My PC is connected to the internet 24/7, but I don't know what would happen if the PC is not connected... (Read the full review)

In summary, I would recommend My Heritage to a friend.

372 of 682 people found this review helpful

Our family tree has close to 7000 names and I have tried all of the different genealogy sites. My Heritage is by far the best. Customer service is excellent. I had a complex problem that I had to solve. Within 24 hrs, support had gotten back to me and helped me through the difficulty.

The Smart matches are invaluable and I am not aware of any competitor that has such strong software. The site is easy to navigate and the results can be formatted in a multiple of ways, considerably more than the competitors. I also think the graphics are superior to the other sites. All in all I would strongly recommend.

In summary, I would recommend My Heritage to a friend.

362 of 660 people found this review helpful

I have been using MyHeritage for some time now, and found it to be easy to use. Soon after I started using this software I upgraded to Premium.

I am very happy with the options this software offers, and with the ability to share the information with many family members.

I must note the excellent help desk personnel who were there to provide assistance to problems I encountered until they were solved.

In summary, I would recommend My Heritage to a friend.

416 of 771 people found this review helpful

A very easy way to make the tree of your family. Not so expensive - until you want to research a little more - then it gets expensive, and that is a shame.
The support from the nice young men is excellent!
thank you
Lise Andersen

In summary, I would recommend My Heritage to a friend.

326 of 639 people found this review helpful

I submitted a support ticket to cancel my free trial as I couldn't figure out how to do it on their web site. No response and I was charged. I then created another support ticket. About a week later I got a call from an Account Manager in Israel. After 25 minute phone call of me continually asking for a refund and pleading my case, and him making offer after offer to keep me, I FINALLY got a full refund. Unreal and extremely frustrating. It was like calling Comcast. Very poor. STAY AWAY!!! There are other alternatives.

In summary, I would not recommend My Heritage to a friend.

300 of 622 people found this review helpful

Only used it so far for 6 days with links site gives have sufficiently completed four sets of generation for my family on free trial back at least five generations each from my Maternal and Paternal grandparents so thanks for free trial. I recommend it. bit addictive though! bad point easy to get confused when you have Snr and a Jnr I had several and nearly put wrong wifes and siblings together. but you can if lucky get a link to a family tree that can sort you out but check they are correct as I got one who has linked children to their grandparents as their children. he didn't check a census double check those as they can double up or be misspelt.

In summary, I would recommend My Heritage to a friend.

383 of 744 people found this review helpful

I started using My Heritage in 2009 to create my family tree. A few years later I switched from a PC to a Mac and found that I could not access and update my tree. I ended up walking away from it, not happy with any solutions I could find. Recently, a death of a family member renewed my interest in the family tree. I logged back in, reminded of my frustrations. I decided to email My Heritage to share my frustration. Much to my surprise, they were able to make adjustments and grant me access to family tree while using a Mac! I haven't done much so far so I can't speak to the value of the paid service or if the search capabilities are great but I can say that the customer service I received WAS great! Now several family members have joined in, adding information easily! Thanks so much!

In summary, I would recommend My Heritage to a friend.