My Heritage Reviews

(based on 378 reviews)

370 of 697 people found this review helpful

Originally was using a competitor's software but moved to MyHeritage once I discovered family members in other countries had already constructed branches of our family tree using this software. The ease of transferring family history information was worth the effort in the long run.

I am satisfied with my decision to change.

The Smart Matches is useful however I suggest setting your filter above the default level in order to keep the information suggestions relevant.

I do enjoy the Chart, Reports and Statistics features, particularly as I have the option of including thumbnail photos.

Technical support has been prompt and effective, so kudos to this department.

A few features I would care to see:

(a) a caption option for homepage photograph - members respond favorably to featured photos of upcoming events;

(b) mass editing option - ability to select a large number of individuals having identical information and applying editing to entire group rather than individually;

(c) blended family option - having step-children visually included other than as indirect relatives in family tree

In summary, I would recommend My Heritage to a friend.

367 of 732 people found this review helpful

My Heritage is certainly easy to join and the website is no harder to navigate than others, but it's downhill from there.
The free features of My Heritage, particularly the basic family tree builder facility, are excellent with lots of "bells and whistles" , but as a research facility, it is frankly useless.
There is constant pressure to "invest" in more than just the basic site in order to enjoy the ability to search further, and a constant (sometimes frankly annoying) stream of e-mails announcing "smart matches" which you need to spend money to follow up.
My advice would be to SPEND NOTHING as the search facilities are hopeless when compared to such as Ancestry, Family Search, GRL...etc., and many others. Repeated searches for many simple records I already own produced reams of results, none of them relevant.

In summary I would say that when you have exhausted My Heritage's free features - move on!

In summary, I would not recommend My Heritage to a friend.

379 of 717 people found this review helpful

As a user of MyHeritage for about 5 years I have found it the userfriendly site. It was easy to start working with - also with other members of the family. A discussion via the inbox is easy with other memmbers.

Some problems seem to be with the smart matches, although they mainly are most useful. However, there are lot time involved with wrong matches of different name or data.

After some problems of my pictures I was happily surprised with Shlomi, who understood the problem and found the solution very fast, Thank you Shlomi!

In summary, I would recommend My Heritage to a friend.

341 of 723 people found this review helpful

Very good technical support and assistance.

The working site is fantastic, easy to fill,to find and save all the data. Plus the maps, the family book etc. are very helpful.

As for the online site, the navigation is a little heavy and difficult to follow the ancestors of a branch. Sometimes the smart matches are annoying.

In summary, I would recommend My Heritage to a friend.

343 of 669 people found this review helpful

I want to thank MyHeritage for fast and effective response, for courteous and useful help and for letting me continue my father legacy. My father started the family tree in order for us to see our history and how far and big the family has spread. MyHeritage team allowed me to continue his work after he passed away. They responded in a timely manner, with curtsy and understanding the situation. They explained in details what I need to do and how to progress. As I was conversing with them, I understood, that any question or task, will be answered no matter how small and certainly when it was a bigger issue. I sensed that they take their work seriously and want to improve and add to their databases as well as site functionality. I had very good experience and recommend using the site for creating and keeping your family history.

In summary, I would recommend My Heritage to a friend.

379 of 735 people found this review helpful

For the most part I believe this is a good site. My biggest problem is that I haven't been able to trace my father's family from Germany/Bavaria. That is the main reason I joined the site.

There seems to be problems with the smart matches..many times the matches are for completely different people, this seems to be a waste of time as I seem to delete most of them & I don't have the time to always do so.

The other problem is that friends of mine have had trouble with their accounts not showing the correct sponsor, if we as your customers are paying then I believe we have the right to have the correct information.

I hope that in the future there will be more information available to make finding relatives from Germany/Bavaria easier.

Thanks for the help so far.

In summary, I would recommend My Heritage to a friend.

322 of 658 people found this review helpful

I am impressed by the customer service on this site and find that email questions are always replied to. I would prefer it if I was able to manipulate my Tree more, as in being able to move it around with my mouse and zoom in and out. Otherwise all aspects are covered and I like being able to put in DNA information.

In summary, I would recommend My Heritage to a friend.

397 of 750 people found this review helpful

Always found the help team helpful,especially Noa- The Privacy issue is very important.

In summary, I would recommend My Heritage to a friend.

358 of 680 people found this review helpful

For me, one of the best features is being able to connect with family I didn't know I had. Technical support does respond, but I don't have a phone number for them. It's a little expensive, especially if you want to research and get smart matches. When trying to match the captcha, the number "one" is quite strange looking--not like any "1" I have ever seen. Easy to write eMails to other members.

In summary, I would recommend My Heritage to a friend.

413 of 734 people found this review helpful

I have been a user of My Heritage Family Tree Builder for almost six years. Being new to genealogy production - and having very limited time for my project - I found it incredibly useful. It is very user friendly and very intuitive. It was very easy to start working with and to produce all sort of reports and tress - and it is free!

The link with the My Heritage site is simple and a plus, especially since new tools were added, like the possibility to search huge databases of birth and immigration records. You even get feeds for matches the software finds for you in these databases. In my case, I was informed of the imigration documents of a few relatives that emigrated to Brasil, but I must admit that at EUR7,49 per record I find it a bit expensive and will only use for really key persons in my tree.

The "smart matches" tool is also most useful, as it will alert you of possible matches between your tree and ohers in My Heritage, still protecting the confidentiality of your data if you so wish. This will still need some improvement, though, at it turns out a huge number... (Read the full review)

In summary, I would recommend My Heritage to a friend.