My Heritage Reviews

(based on 374 reviews)

140 of 284 people found this review helpful

I want to thank MyHeritage for fast and effective response, for courteous and useful help and for letting me continue my father legacy. My father started the family tree in order for us to see our history and how far and big the family has spread. MyHeritage team allowed me to continue his work after he passed away. They responded in a timely manner, with curtsy and understanding the situation. They explained in details what I need to do and how to progress. As I was conversing with them, I understood, that any question or task, will be answered no matter how small and certainly when it was a bigger issue. I sensed that they take their work seriously and want to improve and add to their databases as well as site functionality. I had very good experience and recommend using the site for creating and keeping your family history.

In summary, I would recommend My Heritage to a friend.

160 of 334 people found this review helpful

For the most part I believe this is a good site. My biggest problem is that I haven't been able to trace my father's family from Germany/Bavaria. That is the main reason I joined the site.

There seems to be problems with the smart matches..many times the matches are for completely different people, this seems to be a waste of time as I seem to delete most of them & I don't have the time to always do so.

The other problem is that friends of mine have had trouble with their accounts not showing the correct sponsor, if we as your customers are paying then I believe we have the right to have the correct information.

I hope that in the future there will be more information available to make finding relatives from Germany/Bavaria easier.

Thanks for the help so far.

In summary, I would recommend My Heritage to a friend.

106 of 255 people found this review helpful

I am impressed by the customer service on this site and find that email questions are always replied to. I would prefer it if I was able to manipulate my Tree more, as in being able to move it around with my mouse and zoom in and out. Otherwise all aspects are covered and I like being able to put in DNA information.

In summary, I would recommend My Heritage to a friend.

178 of 351 people found this review helpful

Always found the help team helpful,especially Noa- The Privacy issue is very important.

In summary, I would recommend My Heritage to a friend.

142 of 291 people found this review helpful

For me, one of the best features is being able to connect with family I didn't know I had. Technical support does respond, but I don't have a phone number for them. It's a little expensive, especially if you want to research and get smart matches. When trying to match the captcha, the number "one" is quite strange looking--not like any "1" I have ever seen. Easy to write eMails to other members.

In summary, I would recommend My Heritage to a friend.

193 of 335 people found this review helpful

I have been a user of My Heritage Family Tree Builder for almost six years. Being new to genealogy production - and having very limited time for my project - I found it incredibly useful. It is very user friendly and very intuitive. It was very easy to start working with and to produce all sort of reports and tress - and it is free!

The link with the My Heritage site is simple and a plus, especially since new tools were added, like the possibility to search huge databases of birth and immigration records. You even get feeds for matches the software finds for you in these databases. In my case, I was informed of the imigration documents of a few relatives that emigrated to Brasil, but I must admit that at EUR7,49 per record I find it a bit expensive and will only use for really key persons in my tree.

The "smart matches" tool is also most useful, as it will alert you of possible matches between your tree and ohers in My Heritage, still protecting the confidentiality of your data if you so wish. This will still need some improvement, though, at it turns out a huge number... (Read the full review)

In summary, I would recommend My Heritage to a friend.

180 of 341 people found this review helpful

I have found My Heritage extremely user friendly , however on a couple of occasions I was stumped with a problem I could not sort myself & sent out a "help" via email. All queries were solved & I was extremely impressed on how easy the help answers were to understand & how thorough they were.

In summary, I would recommend My Heritage to a friend.

183 of 350 people found this review helpful

In the short time that I joined My heritage (paid version) I received thousands of smart matches. I don't mind checking their data, but do mind to see that people sometimes copy the wrong data from other members, what means that I have to reject them over and over again. There is a lot of time involved with these smart matches and half of them have different names or data. That is not very smart!
Maybe there will be another way in the future to avoid these wrong matches??
There is no room for permanent remarks in the actual personal file, like a profession, etc. There is a box together with the smart matches, but that one disappears again.

Pros: easy to have a discussion via the My Heritage inbox with other members. Members are very friendly and willing to change a wrong entry and/or help you when you would have questions.

Pros: Very good experience with one outstanding My Heritage support worker: Shlomi. After many issues I had with the administration and getting nowhere, I was happily surprised with Shlomi, who actually read and understood the problem I was writing about. Thank you for solving my issues Shlomi!!!

In summary, I would recommend My Heritage to a friend.

115 of 254 people found this review helpful

I have been a user of My Heritage for approx 3 years now and have found it the most user friendly site. I have come in contact with so many people researching the same family tree and swapping information has become invaluable to me. I never knew much about my family before I started and I now have over 16,000 family/extended family members on my tree.

I have of course come to some dead ends, mainly the Scottish side where records to seem to have come to a stop and also with the Swedish side of the family. Very hard to research the Swedish sites as language is the barrier and some names, when they have migrated, had become anglicized.

I would thoroughly recommend this site (and I have done) a work mate is now also using this site with great success.

I recently had a technical issue and the problem was resolved within 24hrs.

In summary, I would recommend My Heritage to a friend.

133 of 305 people found this review helpful

I had reason to use the Support team for My heritage in the last couple of days. I was absolutely happy with the Team. They replied promptly and gave me the info I needd. It was a mistake of my own making. Not a fault of the My Heritage website. Many Thanks! ! Jude Mc

In summary, I would recommend My Heritage to a friend.