My Heritage Reviews

(based on 378 reviews)

404 of 783 people found this review helpful

I joined My Heritage to allow my family tree to be accessible to researchers without having to join something. My tree is large so I was/AM a premium member. "My Heritage" auto renewed my account WITHOUT my permission. There is absolutely no phone number to contact them to dispute the charge of $119. They offer email contact however no one responses to emails.

I cannot dispute the charge until it moves from pending to posted. And I seriously doubt it can be disputed then because the phone number on file with the pending order is a shopper support line phone number. Even the shopper support billing service does not have a phone number for My Heritage.

PLEASE BE SMART AND AVOID JOINING "My Heritage". Go to Ancestry

In summary, I would not recommend My Heritage to a friend.

384 of 745 people found this review helpful

I signed up for a 7 day free trial for MyHeritage.com. My husband happened to be looking at our credit card statement at the time and saw that 3 pending charges appeared for "PLI*MyHeritage". The "PLI" stands for PLIMUS, a third party vendor located in ISRAEL. I went to MyHeritage.com and posted a dispute requesting an immediate cancellation and received a Do-Not-Reply email that said they would contact us. NO CONTACT from ISRAEL. I then called MyHeritage.com and requested an immediate cancellation. I was told that they would have to refer me to their DISPUTE DEPARTMENT located in ISRAEL and that they did not have a telephone number. I then called my credit card company and created a dispute and they have blocked the SCAM website from billing us again. STAY FAR AWAY FROM "MYHERITAGE.COM"!!!!!!!!!! I repeat----STAY FAR AWAY FROM "MYHERITAGE.COM"!!!!!!!!!! It is my firm opinion that they are a SCAM website!!!!

In summary, I would not recommend My Heritage to a friend.

422 of 774 people found this review helpful

I joined just a week ago having first experimented with Family Tree Builder. In a fit of enthusiasm I spent £125 for Premium Plus Membership.

None of my invited co-Site Managers has been able to input a thing. I have up-loaded a GEDCOM file, but that has made no difference. The information actually shown on their web site Family Tree is sparse to say the least, nothing like as comprehensive as on Family Tree Builder. Every one of their advertised Reference Services I have tried to go to wants more money off me; none seem to be actually included in the Membership Fee.

I had absolutely no response from their Technical Support people having spent considerable time trying to find out how to contact them. I conservatively estimate that, in the week since I paid for MyAncestry I have wasted at least 8 hours getting nowhere with them or their web site.

In sheer frustration I e-mailed their Customer Services to cancel my Membership and asked for a refund. Six hours later they still haven't contacted me. This must be the worst on-line business with which I have ever had dealings! Can't even find out where their business is based!

In summary, I would not recommend My Heritage to a friend.

461 of 844 people found this review helpful

I started web site on Myheritage.com in Feb2010. the account shows unlimited expiry and adequate space for members to be added and photos. Now i find that without notice the web site has been deactivated with message no storage space and i am not able to see the tree i had created taking a lot of pains. Its cheating on part of Myheritage.com

In summary, I would not recommend My Heritage to a friend.

362 of 720 people found this review helpful

"I would like to give my testimony  how efficient is the My Heritage system. It has been for me a lot more than an instrument of organizing a genealogy tree. Instead it has provided me better ways of making research and to illustrate the history of my family quite well. I'm right now including old pictures of my ancestors into the system and this makes the task much more interesting and valuable."

In summary, I would recommend My Heritage to a friend.

404 of 810 people found this review helpful

I have used GENI for many years and was quite dissapointed when it comes to feature/benefits and response on technical issues. Since a couple of years I´ve changed to My Heritage and from day 1 I was overwhelmed of the ease of use structure and the logical way you work.
That doesn't mean of course that I do'nt have wishes for the future, among them are (no 1) a new and 100% safe way of continously merging new datas to the tree (new Gedcom exports) which can be filtered in a way so no double entries will stay behind.
(No 2) is different types of ancestrybooks and not only the one today existing (which is far to complex)
(No 3) is more help files for My Heritage as such and not only for Family Tree Builder as it is today.
But overallö I can gladly recommend My Heritage and I am confident that the My Heritage team will do its outmost to please me more in the future.

In summary, I would recommend My Heritage to a friend.

445 of 839 people found this review helpful

I just discovered My Heritage this year(2012) & love having the access to a whole new group of researchers! I was also able to quickly & easily create a gedcom that I was able to send to familyfinderDNA. And, when I had a question, the support team was quick to solve my problem. I have already made many, many matches with distant cousins! Thank You My Heritage!!

In summary, I would recommend My Heritage to a friend.

388 of 764 people found this review helpful

If you like putting out good money to subscribe to what sounds good but isn't, this is the product for you. You will find you have to put out more good money in order that all its its features will work, If you like this sort of a product, then this is the product for you.

Perhaps you will find this product useful. I find it disorganized, a bewildering tour through old, user contributed information that is, at best, only somewhat reliable. There are no primary record dtabases as the advertising indicated.

If you are thinking of subscribing to it, don't. I wish I had put my money to more effective use.

I would not recommend it, beginner or advanced.

In summary, I would not recommend My Heritage to a friend.

406 of 785 people found this review helpful

I joined the free version of MyHeritage to work on a school project for my daughter. I loved the user interface and the free version of 250 names. But I quickly ate through those, so I joined the Premium version. I love the matches found to make it easier for me to verify distant relatives and connect with unknown family members. I really love the family tree that can be printed (we used it for our school project) and the options to order a family tree that is worth hanging on the wall.

I let my subscription lapse accidentally and because of finances was unable to renew immediately. I was concerned I would lose all the hard work put into my tree. I contacted MyHeritage to request they just freeze my account but keep the data until I could renew my subscription.

They responded quickly with a surprise for me! They offered to extend my subscription for 2 months to help me get over my financial hump and enable me to renew then. I was bowled over by this offer. I shared my experience with all my family and friends on my Facebook page.

I enjoy MyHeritage, and have definitely recommended them.

In summary, I would recommend My Heritage to a friend.

389 of 745 people found this review helpful

After mom died, our large family looked for a way to preserve the cache of 7000+ pictures from my mother's house. Our archivist, PricelessPhotoPreservation.com, recommended MyHeritage, and we're very happy with the results. I've been posting the photographs, and my brothers and sisters are tagging and commenting on them. It's great family fun ... remember women's hair from 1969? Or 1948 when dad actually had hair?

Your photographs are preserved at the same resolution you upload them at, up to 5000x5000 pixels, but are organized as thumbnails for fast browsing. The full resolution picture can be downloaded simply and spontaniously. I could probably just tell the kids which picture made me smile, but it's easy to attach it to an email for instant gratification.

The site has a tagging feature that is uncanny. It has correctly identified picutures of me spanning 60 years ... how does it do that!!

Customer support is also good, I've asked questions and actually received answers! If that isn't surprising enough, the responses were prompt and helpful.

We plan on continuing this relationship with MyHeritage indefinately so we purchased 5 years of the Premium Package with unlimited storage and received a nice discount.

In summary, I would recommend My Heritage to a friend.