My Heritage Reviews

(based on 378 reviews)

406 of 745 people found this review helpful

This company charged my credit card for an annual subscription but I never received access to anything other than their basic level site and NO data subscriptions whatsoever. No response from support other than offering to sell me another annual subscription (4 days after they took my money the first time). I'm really sorry I ever arrived at their homepage. Cave Emptor!
Conclusion: this is a SCAM site.

In summary, I would not recommend My Heritage to a friend.

388 of 715 people found this review helpful

I started our family tree for my daughter when my wife was expecting, now that my daughter is a 1st. grader it came very handy when she had the family tree homework assignment, we impressed the whole class. Not only because of all the 6 generations of family data collected but also because of the ease of organizing, adding data, adding pictures and actually printing the family tree with all data including pictures. This is an amazing program and would recommend it to all families. It's a great way to get all the family involved specially when the kids see where their roots, heritage and history comes from. My daughter started to get involved in interviewing and collecting data when she was 4 and thus was able to make a great presentation at school 2 years later, there's no age limit to put your family tree together, get your kids involved, you would love it and they would love it. Thanks for such great product.

In summary, I would recommend My Heritage to a friend.

335 of 656 people found this review helpful

I manually commenced my family tree project some years ago and essentially gave it up as being too difficult and time-consuming. Since joining MyHeritage.com, my interest has been revived, the project has generated quite a bit of interest amongst relatives, and I am now nearing completion, apart from locating some "missing" cousins in Australia and proving beyond doubt who fathered my paternal great grandfather.

In the process, I have found two US second cousins and a third cousin in France.

Support from the friendly people at MyHeritage.com has been excellent.

My only concern is with research, where the MyHeritage.com computers are well wide of the mark in identifying possible matches, following my own location of two second cousins, when seeking more information on my father's uncle in California.

In summary, I would recommend My Heritage to a friend.

402 of 728 people found this review helpful

I joined My Heritage about 18months ago. At the time I was a complete beginner to Genealogy and had very little information and no money to buy information.
I stayed on their free plan for 6 months and without paying a cent, found living family members lost due to divorces etc and I extended my knowledge of my family history right back to the 1700's. There was no other sites that offer all that for free.

My family tree extended so much that I decided it was worth paying a membership and upgrade my storage. This extended my options for searching and gave me more storage space, all for a minimum fee.

It has not all been clean sailing as I had issues upgrading but I emailed my problem and received a call within minutes and they fixed my issue over the phone, later there was a programing error and once again within minutes I was contacted and it was corrected in minutes. It is a pleasure to have a company actually deal with issues so quickly and politely.

It is important to note that this is a share site. I always double check information I gather from other people on the... (Read the full review)

In summary, I would recommend My Heritage to a friend.

399 of 747 people found this review helpful

I am on both MyHeritage and Ancestry using both. I have found MyHeritage to have provided me with more information on my ancestors with constant matches. I have found living cousins world wide who have provided me with information and photos I would never have found without this source.

The newspaper collection and graves and photos are worth using the site.

I am very satisfied and would choose MyHeritage again.

In summary, I would recommend My Heritage to a friend.

389 of 750 people found this review helpful

My interest in family genealogy was slow and sometimes stagnant for many years until I found My Heritage. My Heritage made the process simple and fun. Since My Heritage, my family tree has grown from 500 to over 3000. It has been relatively easy and painless. At times family genealogy can be tedious and slow. I have learned that it is only a matter of time and someone in the large number of membership in the My Heritage family will find the ancestor you are looking for. I have tried other sites and ultimately fall back to the one site that has provided me with the most information available for the most reasonable cost. Every site has slightly different features, however, My Heritage most definitely has the most features in one place than any site that I have found or used. When issues arose, My Heritage customer service came to the rescue and they were solved immediately, no questions asked. I can easily say that because of My Heritage, I have been steadfast in my continued work and research in my family history. For this, I and family thank you.

In summary, I would recommend My Heritage to a friend.

438 of 805 people found this review helpful

I switched from a PC to a Mac and was unable to edit with Family Tree after I published. I contacted customer service and within in minutes I was able to edit and add to my work.

In summary, I would recommend My Heritage to a friend.

356 of 717 people found this review helpful

Looking at the huge differences of opinions, one may expect a very controversial product, which is quite far from reality.

Myheritage is one of the leading genealogy sites (at least in Europe and Israel) and thus they have quite a huge of things on stock to offer.
I agree that they are not very cheap, but if you look for a cheap product to draw your family tree, then take a big sheet of paper and a pencil, but don't expect it to be interactive.

Once you pay, their service is very quick, good and efficient.
We have a humungous family tree with over 26000 people and over 100 users (not all of them active) and having a basic account is clearly not enough.
I am more than satisfied with the service they provide.

In summary, I would recommend My Heritage to a friend.

374 of 699 people found this review helpful

This website is designed to milk as much of your hard earned cash as possible from the additional add on charges and auto renewals that everyone has complained about in previous reviews. For safety reasons login to your account and disable the auto renewal which they fix as standard so they can raid your bank account a year after you have forgotten about it.

If for any bizarre reason you wish to renew with my heritage.com then be aware that if you do not look like you are going to renew they will offer you 20% by email to entice you to re join for another year. If you still do not renew they will track your visits to the website and literally as you are on the site they will ring you to offer you a 50% special renewal rate. Warning though - it is done through a promotional code and unless you follow the instructions fully they will scam you for the full amount no matter what they have offered.

I complained about there tactics directly to my heritage.com and got an email response asking me to clarify things more clearly even though I had done. I sent another... (Read the full review)

In summary, I would not recommend My Heritage to a friend.

337 of 694 people found this review helpful

I really enjoyed using the basic my heratage pkg.... I filled up the allotted space very quickly and needed access to more info so I joined the premium pkg... I had all these smart matches which gave me no new I formation and were very confusing. I also fryer to use the search and it would take forever and then also give me no results.... I did not get as much time as I would have liked to spend using the premium pkg cuz the computer crashed but I don't think the money part was worth it for the price. I saw that they did automatically charge us for the next years plan even though they said they would not when I signed up but I just contacted them through email an got an immediate response. They down graded my site for me and were very helpful. Overal it's a good place to organize a few family history documents and I liked the bright happy colors of the site.... Would only reccomen it to a friend in those regards.

In summary, I would recommend My Heritage to a friend.