My Heritage Reviews

(based on 378 reviews)

431 of 777 people found this review helpful

I have found My Heritage extremely user friendly , however on a couple of occasions I was stumped with a problem I could not sort myself & sent out a "help" via email. All queries were solved & I was extremely impressed on how easy the help answers were to understand & how thorough they were.

In summary, I would recommend My Heritage to a friend.

396 of 745 people found this review helpful

In the short time that I joined My heritage (paid version) I received thousands of smart matches. I don't mind checking their data, but do mind to see that people sometimes copy the wrong data from other members, what means that I have to reject them over and over again. There is a lot of time involved with these smart matches and half of them have different names or data. That is not very smart!
Maybe there will be another way in the future to avoid these wrong matches??
There is no room for permanent remarks in the actual personal file, like a profession, etc. There is a box together with the smart matches, but that one disappears again.

Pros: easy to have a discussion via the My Heritage inbox with other members. Members are very friendly and willing to change a wrong entry and/or help you when you would have questions.

Pros: Very good experience with one outstanding My Heritage support worker: Shlomi. After many issues I had with the administration and getting nowhere, I was happily surprised with Shlomi, who actually read and understood the problem I was writing about. Thank you for solving my issues Shlomi!!!

In summary, I would recommend My Heritage to a friend.

348 of 696 people found this review helpful

I have been a user of My Heritage for approx 3 years now and have found it the most user friendly site. I have come in contact with so many people researching the same family tree and swapping information has become invaluable to me. I never knew much about my family before I started and I now have over 16,000 family/extended family members on my tree.

I have of course come to some dead ends, mainly the Scottish side where records to seem to have come to a stop and also with the Swedish side of the family. Very hard to research the Swedish sites as language is the barrier and some names, when they have migrated, had become anglicized.

I would thoroughly recommend this site (and I have done) a work mate is now also using this site with great success.

I recently had a technical issue and the problem was resolved within 24hrs.

In summary, I would recommend My Heritage to a friend.

353 of 715 people found this review helpful

I had reason to use the Support team for My heritage in the last couple of days. I was absolutely happy with the Team. They replied promptly and gave me the info I needd. It was a mistake of my own making. Not a fault of the My Heritage website. Many Thanks! ! Jude Mc

In summary, I would recommend My Heritage to a friend.

310 of 672 people found this review helpful

Started with the free version first, good place to learn the ropes but frustrating when searching for results. You feel like you are being forced onto the premium site.
I think it would be a better idea to charge one fee for subscription plus data as a package. Having said that I have enjoyed using My Heritage & all it has to offer & believe it is good value for your money. Have to compete with the wife for search time but getting some good results.
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In summary, I would recommend My Heritage to a friend.

340 of 691 people found this review helpful

With the latest version of My Heritage I found there were gaps in the numbering of my people.
I emailed for help. Dean gave me clear steps which allowed me to go deeper into the program than I would ever have tried. The solution was pain free if you had the guidance of an expert. I did. My Heritage's ability to produce from an individual's perspective, a detailed book is extremely valuable to me & those wishing to individualise their ancestry. The staff are knowledgeable & no request seems to faze them.

I find the program easier to use than any other I have seen.

In summary, I would recommend My Heritage to a friend.

321 of 625 people found this review helpful

I have been using myheritage.com family tree for a few years and have tried several others but find this is by far the easiest to use. I can also tell you that their support if you have a question or problem using the software is excellent.

In summary, I would recommend My Heritage to a friend.

342 of 664 people found this review helpful

I was introduced to My Heritage by a family member and I've spent about 2 hours 4 days a week adding and Smart Matching. I retired a number of years ago and have found my family tree to be, not only a hobby but, an everlasting record for my own family.

I did download the Family Tree Builder but in comparison with My Heritage found it to be far more complicated so deleted it from my computer and continued with the latter.

I find the whole program very easy to work with, easy access and to move around from adding members to matching.

My only issue would be the number of Smart Matches that fall very short of being even remotely a match showing 50% and below. It creates a lot of work to 'ignore this family' or 'reject' but I will continue to enjoy the whole experience!

In summary, I would recommend My Heritage to a friend.

293 of 620 people found this review helpful

I have been using My Heritage for a while now - I have only ever had a few issues, and when I have had issues they have been resolved accurately and promptly.

The record match feature is very helpful in terms of comparing records between trees.

In summary, I would recommend My Heritage to a friend.

323 of 679 people found this review helpful

I am a grown adopted person who recently learned that a member of my birth family was compiling a family tree using MyHeritage. Unfortunately, my permission was not obtained to use my birth name (those records often become sealed once an adoption in finalized), and I had need to contact their support staff to see if this information could be removed.

First, MyHeritage responded in less than 24 hours after my initial inquiry to them. The staff member that assisted me, Shlomi, was very kind and gave me very clear definitive steps to take to ensure all the information needed to assist me could be taken quickly and efficiently.

Within 7 days, my information was removed and my sense of privacy restored. This was done with compassion regarding the situation as well. I was never treated like "case number 764" or anything less than what I am, a human being.

If I ever have need to use a family tree site, MyHeritage wins my business, hands down. Thank you again for the prompt and wonderful support!

In summary, I would recommend My Heritage to a friend.