My Heritage Reviews

(based on 378 reviews)

379 of 791 people found this review helpful

I have been using MyHeritage for about 5 years. Initially I started with their free software, but soon discovered what their premium plus membership could do for me to improve what I was trying to achieve. While the free software was great, I have found that through my membership I am able to get more information, not only from MyHeritage but from other members worldwide.

My Heritage has initiated a new feature which allows me to find such things as social security information, newspaper articles or obituaries, grave sites (many with photos of the headstones), birth or death records, etc.

When I do have a problem I know that I can count on their support team to help me out. Their support team has never let me down.

They are constantly improving their program and the features they offer.
Through their improvements I have managed to locate, and in many cases communicate with, current family members, as well as family members that are distantly related.

While I have found numerous advantages for using this program, I cannot honestly think of any cons to report.

In summary, I would recommend My Heritage to a friend.

399 of 753 people found this review helpful

On the negative side...I contacted the company over a year ago to cancel my account when I realized that it had automatically renewed. They would NOT refund my subscription fee because it was over 30 days since the account renewed. I wasn't happy but requested the representative to notate on my account that it was NEVER to renew again! The rep promised me that the account was set to close after that year and would NOT renew again!

However, I happened to go on to my account today only to discover that, not only had the account renewed (23 Oct 2012) BUT, it had renewed this time for THREE years!!!! I am furious!!! And, there is no place on the site where I can cancel my credit card so they cannot use it again!

I have only been on the site FIVE times (today being #5), according to their own website count. And, I wouldn't have gone on today accept for a fluck...glad I did! I want nothing to do with them!

On the positive side...it is EXTREMELY easy to sign UP for an account...just forget about trying to get rid of it.

In summary, I would not recommend My Heritage to a friend.

401 of 744 people found this review helpful

It is very easy to join Heritage.com When I joined again and paid to do so becasue they said I had too many family names.

I thought. Ok. Even though their members get all the family names I researched
in the Swedish Church/Parish records.

So I paid to join. And now they want more money so I can see newspaper articles that I have seen for the most part on Ancestry.com

I'm so annoyed that I paid to rejoin and got very little for my money.
If you are new to gathering information this might be an ok site.
I would say save your money.

Ancestry.com lets you see the documents you need without paying extra money.

In summary, I would not recommend My Heritage to a friend.

397 of 734 people found this review helpful

I had a technaical problem with Myheritage and I dropped a note to the support, it was on Sunday and I was very surprised to receive an answer just few minute later and again I asked for more support and i got all the information that I needed and they solved all my issues and was on SUNDAY!, this is simple great!!!

In summary, I would recommend My Heritage to a friend.

378 of 801 people found this review helpful

Have been using My Heritage Family tree building program for about three years. In that time I have managed to find a lot of relatives. The smart matches are a good feature of the program as to is the face recognition for the photo's. In my three years I have had only one problem and this was handled promptly and with patience which is necessary for an oldie like me with limited computer knowledge. The only thing that I have found out due to this problem, was that because I uploaded the file from my Desktop when they had fixed the problem, is that no one can do any editing on the website now, and any further changes will now have to be uploaded from my Desktop. But this is a small price to pay for getting back to researching so quickly.

Would like to be able to get results from searching information from sites that don't require subscriptions.

On a whole a very good program

In summary, I would recommend My Heritage to a friend.

474 of 806 people found this review helpful

I have been using MyHeritage for 1.5 years and it has been very useful to help me organize my relatives. It also give me opportunity to work in my own language, Swedish as well as in English. I can higly recommend the site. When i had some technical questions I got support fast and helpful.

In summary, I would recommend My Heritage to a friend.

369 of 707 people found this review helpful

I have used My Heritage for a few years and enjoy using it. I have been able to make contact with the extended family in England, Ireland, USA and Australia by using the software.Many relatives say they appreciate the site.

I had poor computer skills when I started but I got positive help from the My Heritage team.

It would be helpful if one could make multiple uploads of photos although the face recognition is an excellent feature.

In summary, I would recommend My Heritage to a friend.

384 of 757 people found this review helpful

I needed to block someone from my site and had no idea how to do it. I sent in my request and had it answered very quickly and in well defined steps that I was able to follow. To have ready help when needed is a great feature of My Heritage.

In summary, I would recommend My Heritage to a friend.

437 of 798 people found this review helpful

You have evidently changed the way to edit porfiles on family trees.
You show me as having died 6/1/2001. I am very mcuh alive. My
mother died on that day.

Also, I just found out that my great-grandmother's first name was not
Mary, but Margaret. I can't get in to change these things.

I would be happy to hear from you.

Thank you very much for your help.

I would not recommend at this time.

In summary, I would not recommend My Heritage to a friend.

404 of 777 people found this review helpful

I have used My Heritage Premium Plus for almost two years. I have not experienced any direct problems, it has mostly worked just fine. I would like to have a support tab, so it is easier to find the right way to make contact. My experience of the help desk is good, I want a little quicker reply. I'd love to have an autoresponder, so I know you received my question. It allows me to await your response. I would like to receive more information on how I am related to different people. I know it has with the number of people in the tree to do, but if I can wish for an improvement, so I do. I have great use of family book, and the various reporting functions.

I have also started using the app, which I appreciate, It´s always give me access to the family tree.

My family tree contains soon more than 6000 people. During these two years, the My Heritage has developed several useful features to help genealogy considerably. I use the various search capabilities often, but I have been off the smart matches, there were too many hits to handle. I have the privilege of belonging... (Read the full review)

In summary, I would recommend My Heritage to a friend.