My Heritage Reviews

(based on 378 reviews)

266 of 505 people found this review helpful

I have been waiting patiently to hear my DNA results and got an e-mail saying there was a problem so I called right away. I was told leave your number and we will get back to you shortly. No one ever got back to me. After a 3rd try and waiting on hold for about 15 min. it was a pleasure to finally speak with Linoy and get help with my problem. She was very friendly helpful . I can't wait to see what my results are next week.

Iris Archibald

In summary, I would recommend My Heritage to a friend.

274 of 513 people found this review helpful

I had difficulties with the Family Tree Builder which was entirely the fault of my PC settings however I could not fix it. I received highly professional assistance and the technician who called me back exactly at the allocated time fixed the problem efficiently. Great service! As for the Myheritage progam itself, I have been using for 5 years and can't fault i. Very satisfied

In summary, I would recommend My Heritage to a friend.

260 of 510 people found this review helpful

Wow...I can't discredit anyone else's experience but mine was EXCELLENT. I received my kit in a timely fashion, I sent it back on February 28th, got my results yesterday (March 28th)! I called to ask questions, my wait time was about 10-15 minutes due to the volume of calls they receive. I had a very pleasant rep that helped me to understand, he answered all of my questions. His name was Breck!! This man talked to me 30 minutes and 41 seconds!! I learned why certain DNA doesn't show up due to our gene pools. I now understand why the East African (Somalia) didn't show eventhough it showed 99.97% on another test on my mom's side of my family. That's when he explained the difference between Mitochondrial DNA and this test which is Autosomal DNA. This helped me understand why 99.97% Somali on my maternal grandmother's side did not show in me!! I also learned why the Native American didn't show...even though my great, great grandfather was half Cherokee. Some people are hating that Africa is showing up in their DNA, but unless a person is pure race...you might expect for it to show up...even if a tiny percentage. I... (Read the full review)

In summary, I would recommend My Heritage to a friend.

267 of 523 people found this review helpful

Maya was able to sort thru my multiple email accounts and consolidate them into one account. The wait was a little long, but the service was excellent.

In summary, I would recommend My Heritage to a friend.

262 of 484 people found this review helpful

I spoke to Olivia this evening regarding a problem with changing my email address and password she solved my problem with precision and was very polite in her dealings with me I would highly recommend her work ethic and I would be pleased to recommend My Heritage to anyone interested in starting a family

In summary, I would recommend My Heritage to a friend.

279 of 499 people found this review helpful

Overal the reps were helpful and very supportive and offering information. Waiting on the phone for one hour and 18 minutes was not good. Hoping to find out results very soon.

In summary, I would recommend My Heritage to a friend.

240 of 471 people found this review helpful

I had trouble getting my DNA kits to register. When I called the number for help I waited for an hour but when I finally got a real person he was very patient and helpful.

Ron had me start the process again after deleting cookies. He walked me through the entire process and I finally got the DNA kits registered. The only draw back was the long wait on the phone but I did like the fact that they kept telling you where you were in line.

I would recommend this site to my friends and family.

Jean

In summary, I would recommend My Heritage to a friend.

274 of 511 people found this review helpful

I had a few questions that confused me. I was put thru to Customer Service. The young man (MARKUS) who helped me did answer all of my questions and he UN-Confused me.

I would want everyone to know that this is one heck of a great company and my customer service help was The BEST. !!!

In summary, I would recommend My Heritage to a friend.

245 of 470 people found this review helpful

I Called MyHeritage in regard to a DNA sample. Although the wait time was excessive, when Nadja got on the line she guided me through the resolution process quickly. I had a couple of questions unrelated to the original subject that were resolved almost immediately. I was impressed by Nadya's knowledge base, her patience, and her kindness.

In summary, I would recommend My Heritage to a friend.

252 of 501 people found this review helpful

Alon was extremely helpful in supporting my need to delete my Uncle from my Family Tree who I mistakenly entered as my Great Uncle. I had received instructions for deletion before but they were very confusing—the updates are very simple to follow. Alon was also helpful in telling me how I could get a DNA kit to a cousin who can trace the matrilineal of our family line back to our Maternal Grandfather’s mother. What a relief to have these two issues resolved. I am very satisfied and appreciative of the service.

In summary, I would recommend My Heritage to a friend.