My Heritage Reviews

(based on 378 reviews)

268 of 521 people found this review helpful

I was initially concerned about inviting family members to my web-site family tree. I wasn't sure if once they are invited they would be able to change any of the data already entered without my knowledge. The response was exactly what I needed to make me feel comfortable about allowing them access. The program has options available to the person who sets up the web-site to control what a family member can or cannot do, so it is up to the individual to ensure they set up the conditions that will satisfy them. I was very impressed by how fast they responded as well as providing detailed information about how to set up the necessary controls.

In summary, I would recommend My Heritage to a friend.

283 of 518 people found this review helpful

I'm rather new to this My Heritage site but when I needed help with activating three DNA kits, Lisa M. of the My Heritage Technical Support team was very helpful and successfully resolved not only the DNA activation issue but a few additional issues. She was patient, easy to understand, talked me through the process, and gave a thoughtful suggestion that would help avoid a further complication with the DNA results in the future. Although I am still exploring and learning how to fully use this site, I am very satisfied so far with the site and the service.

In summary, I would recommend My Heritage to a friend.

282 of 595 people found this review helpful

I bought the DNA test. It was shipped right away. We activated it. Sent our sample. All was great. Now two weeks later nothing. I called and they said that was common. The it is not scanned received with they get it. It is only scanned when they get around to doing it. I was told to wait another two weeks and if they had not received it by then, to call back. So it could take a month she said and then we have to wait another 2 - 3 week from then and not from the time they get it.

Your concept is good, but your delivery is not as well.

In summary, I would recommend My Heritage to a friend.

271 of 534 people found this review helpful

I wanted to take advantage of the Legacy discount for My Heritage and had written an e-mail but heard nothing back. I called today as it was the last day for the offer. Marcus worked with me, and although it wasn't his area of expertise, he did a wonderful job of resolving the problem. Marcus was friendly and very easy to work with. My Heritage has helped me find so many ancestors for my family tree! It's been amazing, and I've only just begun!

In summary, I would recommend My Heritage to a friend.

256 of 520 people found this review helpful

I was raised around genealogy and I've tried some of the other systems. Myheritage is the best research tool I've used. All the available records and the smart matches allows me to run a line at lightning speed. The only thing that annoys me is that I can't pull Myheritage info from other trees into mine. It says the the feature is coming soon but it's been saying that for a few years. So how soon is soon.
As to customer support... They rock! When I set up my account my sister and my brother both gave me a gedcom of their trees - each had over 40K records. So with a ready, fire aim mentality I imported both. The files were pretty close to identical so I decided to delete one. When you have a file that big you can't delete it by yourself. All I had to do was explain my situation and ask for help and the tech support people deleted the duplicate tree. Now all I've got to do is clean up the remaining tree. Some say ignorance is bliss and I understand the saying... (Read the full review)

In summary, I would recommend My Heritage to a friend.

253 of 504 people found this review helpful

I have had accounts with Ancestry and Find my past and think that my Heritage is the best as far as producing the Family Site and ease of use of Births and a Marriages is concerned. There are numerous features that are interesting and useful especially the Timeline facilities. Cost is reasonable and the display of the site to family members is straight forward.I have asked for technical help twice so far and the response has been very good on phone and e.mail.

Navigation is probably the greatest issue. I have great difficulty in returning to the family site from other areas. It seems to require 2 or 3 operations dependant on where I was working.

Maurice Murphy

In summary, I would recommend My Heritage to a friend.

273 of 516 people found this review helpful

Alon was very helpful in guiding me to understanding my chart and how it is managed. She was very knowledgeable, kind and helpful. I find Heritage a fantastic adventure through time. I have traced one side of my family to Scotland in around the 1100 AD. Heritage has provided me with pictures of my family throughout the search. Now I understand why I am so interested in Celtic history. I would highly recommend Heritage.

In summary, I would recommend My Heritage to a friend.

257 of 495 people found this review helpful

When I joined My Heritage I really wasn't expecting much. I knew absolutely nothing about my father's side of the family except for a few brothers and sisters who were much older than him and a couple of his nephews. I did not know the name of either of his parents as they had passed away in the late 1920's and my father never spoke about them, probably because I didn't have the sense to ask. I did know that they came here from Germany before my father was born. I utilized the sale they were having to have my DNA done, which was a learning experience in itself. So I learned I'm not German at all and a whole lot of things that I had no idea were in my bloodline, but most of all I actually found all sorts of things out about his mother, her mother and father and my grandmothers siblings and his father's name. How awesome is that! I also found I had kin still living that were doing research on my father's side of the family, which is how I found most of the information. I also found lots of information on my mother's... (Read the full review)

In summary, I would recommend My Heritage to a friend.

245 of 491 people found this review helpful

I would like to thank Enga for the wonderful help today! I had a charge on my checking account that I was not aware was going to show up. I called in to see what it was for and Enga explained everything to me and help me through the refund process. Heritage could not ask for a better team member!!

In summary, I would recommend My Heritage to a friend.

282 of 544 people found this review helpful

The system is useless for searching. The navigation is repetitive and strange. All interesting links require a 185 USD payment commitment which renders the system useless. Minutes after registering, an anonymous call center calls me on my unregistered (!) phone to "advertise". So, not convinced.

In summary, I would not recommend My Heritage to a friend.