My Heritage Reviews

(based on 378 reviews)

321 of 615 people found this review helpful

As a researcher for over 55 years and member of several genealogical sites and organizations I do no recommend this site unless you subscribe to more than the basic subscription.

"Matches" sent to you (as a member) are as accurate as the information you provide on your family tree information. However, with a basic membership (which is reasonably priced) you only get an individual match and when you click on that match to view the "add'l content" it contains you must upgrade to a higher level membership to see that information/documentation.

Total sham. Documentation and family group information is not available with a basic subscription. In addition they hound you with e-mails. A pop-up home page appears on your computer without you requesting it.

In summary, I would not recommend My Heritage to a friend.

293 of 568 people found this review helpful

Based on the first week's use of the paid online site and Family Tree Builder desktop software, I have to say that I am impressed by the high programming standards! Everything seems to work and functions are well integrated across platforms and menus.

Most of the functionality is quite intuitive and the help desk is very capable, if assistance is required.

In summary, I would recommend My Heritage to a friend.

284 of 524 people found this review helpful

Noting I had a credit card charge on my Visa, I contacted MyHeritage support to get an answer. Being relatively new to the geneology site, I figured I had probably done something causing the charge. David Murphy was the person with whom I spoke. After questioning what I might have done to be charged, he was very understanding, professional, courteous, and voluntarily took the charge off my credit card. I could not be more pleased with my dealing with Mr. Murphy this evening.

In summary, I would recommend My Heritage to a friend.

294 of 556 people found this review helpful

First of all I’m not computer savvy! But I’ve been learning while working on my family tree,so we lost internet for three weeks and I had gone to the college for internet and somehow I pushed a wrong button and messed up my family tree app and thought I lost everything.I contacted the help center and Laura entered my life , she worked with me for over a week( remember I know very little about my IPad) and I read her answer ‘s sometimes 2 or 3 times and she stuck with me and had lots of patience and she fixed my problem! I’m soooo thankful for Laura !!
If possible a change in feature ‘s I think would help would be that sometimes I switch from my Heritage site to another site and back but then I have to start from my name on my family tree not from the name I just left 5 minutes ago. That is just my thought.

Thank you again Laura H very much!
Marsha Bowen

In summary, I would recommend My Heritage to a friend.

266 of 499 people found this review helpful

Good: 1) Your customer service is perfect. 2) I am very happy to be using your DNA services. 3) So much so that I have now started sending kits as gifts.

Bad: 1) the Tree download to PC should be avoided at all costs - it writes over online changes that you have made and replaces them with old data. After deleting the PC version on my computer I had no further problems.

Suggested addition/improvement: It would be very helpful to be able to push a button to get an updated list /report of all family names entered into a personal family tree that could then be printed out. (Or a query option/filter to be able to produce printed reports based on a selection criterion or "all" of a personal tree)

In summary, I would recommend My Heritage to a friend.

258 of 504 people found this review helpful

Nothing but praise for the staff, they always help with my questions. I am, however, patiently waiting for the update to the DNA, strand 1, I believe, when we will be able to see the maternal and paternal side of the matches. I know I read you were working on it.
Other than this, just a great site to work with. Thanks for the service to day Stephen.
Martin

In summary, I would recommend My Heritage to a friend.

259 of 499 people found this review helpful

I have found this to be relatively easy to use and when I needed help it was available. It has been a journey with many twists and turns in finding my heritage. I was able to get some information from a couple of relatives which greatly helped. I'm sorry I didn't start this process sooner when my parents could have helped. Unfortunately I waited till they were long gone and finally now that I'm turning 85 in a week I have traced my heritage back into the 100's AD. I would not swear as to 100 % accuracy. I have added current events that were happening in the world during some lifetimes as well as stories that I have for near relatives.

In summary, I would recommend My Heritage to a friend.

269 of 516 people found this review helpful

Its one of the best things I have ever done and My Heritage makes it so easy. I have found so many relatives from my past and I am continuing my quest to go back as far as I can. Without the help of My Heritage, this would not be possible. I would recommend My Heritage to anyone wishing to find their history and find out where they came from.

In summary, I would recommend My Heritage to a friend.

263 of 480 people found this review helpful

I've been a customer for many years, and I love MyHeritage. The application is great, and the customer service is really terrific. You can actually talk to someone, AND they call you back!!! That's all too rare these days. Eve and Daniel are two people I've had the pleasure to talk with recently, and they were both very friendly and very helpful!

In summary, I would recommend My Heritage to a friend.

257 of 487 people found this review helpful

I visited your site in order to look up my mothers family tree, only to find her information was some what “off” from the truth or I should say updated information ! So far off I stopped at that point . Seeing you couldn’t get passed a marriage that had ended in the very youth of her life. You buried her with the name Medbury? Not right or even close . Don’t post it if it’s not complete or even close to it this is her Daughter, so unempressed with your sight.

In summary, I would not recommend My Heritage to a friend.