» Select Another Category of Reviews
 

My Heritage Reviews

My Heritage image

 
Editor's Overall Rating:
Average User Rating:
(based on 372 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.myheritage.com



Editor's Review Costs & Features Videos User Reviews
 
Average User Rating:
(4.1 Stars) based on 372 reviews


Already tried it? Write a Review

Average User Star Ratings:

Search Effectiveness:
Ease of Navigation:
Features:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:

Users' Overall Ratings Distribution:

5 Stars
178 Reviews
4 Stars
134 Reviews
3 Stars
16 Reviews
2 Stars
12 Reviews
1 Star
32 Reviews

88% of Users Recommend it



372 REVIEWS AVAILABLE
PAGE 2: Displaying Reviews 11 - 20 of 372
|
Good quality toolkits, great customer service
03 December 2018
Reviewer: Thj from United Kingdom

21 of 50 people found this review helpful

Let's say that you decided to investigate your dna, there are many companies offering this service now.
I chose My Heritage and recommended it to many friends, finally making 4 further purchases on behalf of others.

I am adopted, so I found the analysis of my dna of real interest - 8 ethnicities! A real surprise! Navigating around the various tool-kits was interesting too; and I was shocked at how many people were linked to my DNA.

The only 2 questions you need to ask yourself are:
1) Are you ready to find out where you really come from?
2) Are you prepared to see how many people in the world are linked to your dna????
It's an exciting adventure!

Quite often, it's not only about the quality of product, but also the quality of the company and how they treat customers. There is one aspect that sets My Heritage apart in my view; the quality of their Customer Service. Eileil was excellent in helping me deal with an issue that occurred; it was my fault completely; but there was never any fuss or difficulties in finding a solution. I found her very responsive, helpful, and all queries were answered without hesitation. She really went... (Read the full review)

In summary, I would recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


Excellent product/excellent service
02 December 2018
Reviewer: Howard S. from New York, NY

18 of 36 people found this review helpful

I have been using the free version of My Heritage for about 5 years. I like the fact that it has both on-line and downloadable versions that are synchronized so that changes in either one can be synched with the other. Each version has its virtues and it's nice to be able to switch between the two. Both are relatively easy to use.

I have been using My Heritage primarily to create and maintain family trees with information I already have and have not really used the genealogy features that much. However, I do get periodic, unsolicited updates of potential family matches, which could be helpful in the future..

I had one occasion recently to ask for assistance. When I submitted my request I was warned that because I wan't a Premium subscriber, my inquiry might not get answered. Happily, that wasn't the case. I received an initial reply in a couple of days, was referred to a technical specialist and had my problem solved in a day or two after that. I was very happy with the outcome.

I would recommend My Heritage highly.

In summary, I would recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


Highly commendable customer support/assistance
02 December 2018
Reviewer: Karen from Ireland

19 of 33 people found this review helpful

As I was uncertain which DNA/Genealogical research company to purchase from I looked into approx 6 & repeatedly MyHeritage was highly praised for their customer support. On the strength of this I purchased their DNA kit which arrived promptly & in the meantime started my family tree. In my case the fact that two other family members had also compiled separate trees using different names for the same person (1st & 2nd name/ just 1st name/similar surnames) this resulted in much confusion when matched to my tree. In short I asked for a refund regarding its Premium Plan until I could discuss this further with my relatives, to re-start new tree? Megan in Customer Support could not have been more courteous, helpful, understanding etc. & a refund was made on the spot. My sincere thanks to MyHeritage for the professionalism of its staff. This is a rare occurrence these days, particularly regarding payments & will certainly ensure my continued use of the MyHeritage site once exact names of relatives are established. It maybe helpful for new users like myself to try to establish first if other family members are creating family trees on this site to avoid overlap errors.... (Read the full review)

In summary, I would recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


I had a DNA test done for my daughter
02 December 2018
Reviewer: Boltus from Norway

18 of 38 people found this review helpful

My Heritage user image
I had a DNA test done for my daughter. Her mother is a filippina and I am a half-half sami/norwegian.

Turns out they can not pinpoint sami background! They say my daughter is half filippina and almost 1/4 scandinavian and almost 1/4 FINISH and some central asian! (Some central asian makes sence, since the sami people is belived to origin from there thousands of years ago.)

Very disapointingly quality of the DNA test.

Lyder

In summary, I would not recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


I'm my own father-in-law!!
28 November 2018
Reviewer: Janice Of Ojai from Ojai, Ca, USA

19 of 40 people found this review helpful

I uploaded my Father-in-law's DNA to My Heritage around 2 years ago, at the request of one of his cousins in FInland. With MyHeritage's free upload offer, I decided to put mine on MyHeritage as well. Immediately after uploading, I saw that my maternial 1st cousin was there. So I thought things were fine. The next match I saw was a very young lady in England, who was sharing 274 cM with me. Damn that's close. My grandmother was born in England, but she and her siblings had immigrated to Canada in 1912. 274 cM is mostly likely the grandchild of a 1st cousin of mine!! But then I checked the matches "shared with me", and noticed a lot of them have family connections to Fife, Scotland, where my father-in-law's father was from. And the next match in "my" list was definitely one of his cousins in Finland. Our DNA kits had been blended together!
I called up this morning, all freaked out, and a very nice assistant (who spoke excellent ENglish) answered. I explained what I was done and what I now... (Read the full review)

In summary, I would recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


Better than ancestry and 23andme for matches
28 November 2018
Reviewer: Faith R. from Gainesville, FL

19 of 38 people found this review helpful

Got my best match so far on myheritage, a 1st cousin twice removed. He contacted me from Romania in Hungarian, his message was translated to English and it turns out that he lives ten minutes from the town in which my dad was born. Closest I've ever gotten from the other two sites was 3rd cousins. Customer support is great, the site is easy to navigate, and the add-on tests are very interesting. For an additional $19, I got my "Ancient dna" report, and it was much more useful than the reports from the other two sites mentioned in my title.

In summary, I would recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


A Golden Nugget in Ancestry.
26 November 2018
Reviewer: Denise Carey from USA

23 of 44 people found this review helpful

My family was from " The Old Country." Many people did not talk about their life in Europe, when they came to America, because they were starting fresh. Those ancestors had no idea, that someday, maybe a hundred years later, that their grandchildren would be able to look into the past, and bring to life, the story of their kinfolk, be it from the shores of America, to the far Eastern Sea. One day, ancestral generations would be united through DNA, and Myheritage.com, is indeed, a catalyst, and has professional analysis, tools, and support, which only furthers, and greatly enhances DNA matching. Thank you, Myheritage,...and by the way,...the Ethnicity video, was wonderful! I recommend Myheritage, and give them a 10.

In summary, I would recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


Mixed bag
25 November 2018
Reviewer: Lora from Oakland CA

23 of 47 people found this review helpful

Basic info provided, with premium plus, is good but, no way to check multiple matches to confirm them. (I’m some cases had to go through 50-72 individual matches to clear them).
Too many pop up ads asking for upgrade and selling DNA test, which I already had done.
Unable to access documentation without additional upgrades.
I cancelled before my trial period was up.

In summary, I would not recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


My family tree
22 November 2018
Reviewer: Allison from Queensland, Australia

22 of 45 people found this review helpful

When I first joined this site I didn't expect to receive lots lots of notifications that could be part of my family I got excited and learnt lots about my family history
I did notice different informations but it didn't bother me as long as they same people and in past they did not register all so it was hard to find right information
Overall I enjoy my heritage and am growing my family tree if I think some are not related I can alway remove them but still learning lots

In summary, I would recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


My Heritage technical assistance quick & professional
21 November 2018
Reviewer: Crystal from Mississauga, Ontario, Canada

18 of 33 people found this review helpful

I recently had some difficulty creating a chart in My Heritage. I used the on-line service to get assistance. I received a reply within a day. My problem was fairly technical and My Heritage raised a ticket with their technical staff. I received a response from the technical team within 5 days which included a weekend - so really just 3 business days. The recommendations from the technical team solved my problem. My Heritage Technical Support handled this problem quickly & professionally. I work in the web hosting industry and have had many interactions with other technical support teams. In my experience, My Heritage is one of the best.

In summary, I would recommend My Heritage to a friend.



Was this review helpful?   Yes or No
Read Comments


1 2 3 4 5 638
Already tried it? Write a Review

 





» Click here to visit MyHeritage.com

or

« Back to the rest of our Genealogy Sites Reviews







Advertisements