My Heritage Reviews

(based on 378 reviews)

342 of 631 people found this review helpful

I tried to enter my actication code online. Response: This code does not exist. After trying verious venues to find out what went wrong I found out that I was booked as born in 2004, although I was born in 1942. Teleåhone contact with My Heitage. The lady on the phone fixed the problem and
I thought that I now finally would be able to enter my activation code successfully. No - the answer is still that it does not exist.

My concern is that I cannot go any further - please solve this for me.

Good points- the reception by the American support system. Bad point - I still have the same problem.

In summary, I would recommend My Heritage to a friend.

321 of 623 people found this review helpful

On deciding whether to use premium plus I was not sure if it was worth the money. As of today I'd say expensive but worth it. I was surprised by the amount of matches that turned up pretty soon, and was able to expand my family tree by desktop work way faster than I expected.

Support was fast and friendly, even though during standard business hours it wasn't available in German.

I disagree with another user who thinks there is too much manual input needed for the matches: Often the quality of the information matched with is 'from - to'. Therefore yes, if you need to go through more than 200 matches person by person it is much work, but then again it is up the the user to do it quickly or with devotion to detail. I prefer the later.

However there are some things that would be great if being improved:

1. Please scale down the ads for the DNA kit.

2. With smart matches it would be great that if while matching I could edit all personal information on my side for every relative, e. g. remove double pictures etc.

3. With record matches I would prefer to have the final say... (Read the full review)

In summary, I would recommend My Heritage to a friend.

323 of 635 people found this review helpful

I called Tech Support and I spoke with a wonderful lady name Katarina. Her accent was heavy but the customer support she delivered was out standing. She even tried to help me find additional discounts for my purchase; (*there weren't any, but the thought counts). She even broke down the purchasing process for me. If the admins, from the site are reading this, please give this girl a raise!

In summary, I would recommend My Heritage to a friend.

321 of 657 people found this review helpful

Excellent product. Very easy to use. Their customer service is outstanding! I had a couple of technical questions regarding some issues I was having with my computer. Judit of their support team was very responsive and supportive. He made sure that I was able to resolve the issues.

In summary, I would recommend My Heritage to a friend.

343 of 620 people found this review helpful

Love the Customer Service. As a new "Complete" member, I called with a couple technical questions and was quickly connected to a fine representative, Lynda, in a call center in Ireland. Lynda was able to quickly address both question, in a clear, helpful and even friendly manner. I went on to add dozens of new people to a tree I've worked since the late 1970s.

In summary, I would recommend My Heritage to a friend.

293 of 561 people found this review helpful

I am not very computer literate & so make mistakes, sometimes many of them. I couldn't follow the computer prompts to mend my mess so phoned late Sunday night & found someone to speak to. Zvonimir was very helpful & extremely patient with helping me to learn how to undo my mistakes. I think I deafened him a little when I got excited to learn how I can sort it out myself now. I am the only family member interested in our family tree & find My Heritage very valuable in finding information, as there are no longer any older members of my family alive or with their memories intact. Thank you very much. I would also like to apologize to those people I confirmed matches with but have since found I am mistaken.

In summary, I would recommend My Heritage to a friend.

304 of 578 people found this review helpful

Let's say that you decided to investigate your dna, there are many companies offering this service now.
I chose My Heritage and recommended it to many friends, finally making 4 further purchases on behalf of others.

I am adopted, so I found the analysis of my dna of real interest - 8 ethnicities! A real surprise! Navigating around the various tool-kits was interesting too; and I was shocked at how many people were linked to my DNA.

The only 2 questions you need to ask yourself are:
1) Are you ready to find out where you really come from?
2) Are you prepared to see how many people in the world are linked to your dna????
It's an exciting adventure!

Quite often, it's not only about the quality of product, but also the quality of the company and how they treat customers. There is one aspect that sets My Heritage apart in my view; the quality of their Customer Service. Eileil was excellent in helping me deal with an issue that occurred; it was my fault completely; but there was never any fuss or difficulties in finding a solution. I found her very responsive, helpful, and all queries were answered without hesitation. She really went... (Read the full review)

In summary, I would recommend My Heritage to a friend.

290 of 566 people found this review helpful

I have been using the free version of My Heritage for about 5 years. I like the fact that it has both on-line and downloadable versions that are synchronized so that changes in either one can be synched with the other. Each version has its virtues and it's nice to be able to switch between the two. Both are relatively easy to use.

I have been using My Heritage primarily to create and maintain family trees with information I already have and have not really used the genealogy features that much. However, I do get periodic, unsolicited updates of potential family matches, which could be helpful in the future..

I had one occasion recently to ask for assistance. When I submitted my request I was warned that because I wan't a Premium subscriber, my inquiry might not get answered. Happily, that wasn't the case. I received an initial reply in a couple of days, was referred to a technical specialist and had my problem solved in a day or two after that. I was very happy with the outcome.

I would recommend My Heritage highly.

In summary, I would recommend My Heritage to a friend.

293 of 536 people found this review helpful

As I was uncertain which DNA/Genealogical research company to purchase from I looked into approx 6 & repeatedly MyHeritage was highly praised for their customer support. On the strength of this I purchased their DNA kit which arrived promptly & in the meantime started my family tree. In my case the fact that two other family members had also compiled separate trees using different names for the same person (1st & 2nd name/ just 1st name/similar surnames) this resulted in much confusion when matched to my tree. In short I asked for a refund regarding its Premium Plan until I could discuss this further with my relatives, to re-start new tree? Megan in Customer Support could not have been more courteous, helpful, understanding etc. & a refund was made on the spot. My sincere thanks to MyHeritage for the professionalism of its staff. This is a rare occurrence these days, particularly regarding payments & will certainly ensure my continued use of the MyHeritage site once exact names of relatives are established. It maybe helpful for new users like myself to try to establish first if other family members are creating family trees on this site to avoid overlap errors.... (Read the full review)

In summary, I would recommend My Heritage to a friend.

278 of 540 people found this review helpful

I had a DNA test done for my daughter. Her mother is a filippina and I am a half-half sami/norwegian.

Turns out they can not pinpoint sami background! They say my daughter is half filippina and almost 1/4 scandinavian and almost 1/4 FINISH and some central asian! (Some central asian makes sence, since the sami people is belived to origin from there thousands of years ago.)

Very disapointingly quality of the DNA test.

Lyder

In summary, I would not recommend My Heritage to a friend.