My Heritage Reviews

(based on 378 reviews)

345 of 608 people found this review helpful

I uploaded my Father-in-law's DNA to My Heritage around 2 years ago, at the request of one of his cousins in FInland. With MyHeritage's free upload offer, I decided to put mine on MyHeritage as well. Immediately after uploading, I saw that my maternial 1st cousin was there. So I thought things were fine. The next match I saw was a very young lady in England, who was sharing 274 cM with me. Damn that's close. My grandmother was born in England, but she and her siblings had immigrated to Canada in 1912. 274 cM is mostly likely the grandchild of a 1st cousin of mine!! But then I checked the matches "shared with me", and noticed a lot of them have family connections to Fife, Scotland, where my father-in-law's father was from. And the next match in "my" list was definitely one of his cousins in Finland. Our DNA kits had been blended together!
I called up this morning, all freaked out, and a very nice assistant (who spoke excellent ENglish) answered. I explained what I was done and what I now... (Read the full review)

In summary, I would recommend My Heritage to a friend.

290 of 559 people found this review helpful

Got my best match so far on myheritage, a 1st cousin twice removed. He contacted me from Romania in Hungarian, his message was translated to English and it turns out that he lives ten minutes from the town in which my dad was born. Closest I've ever gotten from the other two sites was 3rd cousins. Customer support is great, the site is easy to navigate, and the add-on tests are very interesting. For an additional $19, I got my "Ancient dna" report, and it was much more useful than the reports from the other two sites mentioned in my title.

In summary, I would recommend My Heritage to a friend.

292 of 576 people found this review helpful

My family was from " The Old Country." Many people did not talk about their life in Europe, when they came to America, because they were starting fresh. Those ancestors had no idea, that someday, maybe a hundred years later, that their grandchildren would be able to look into the past, and bring to life, the story of their kinfolk, be it from the shores of America, to the far Eastern Sea. One day, ancestral generations would be united through DNA, and Myheritage.com, is indeed, a catalyst, and has professional analysis, tools, and support, which only furthers, and greatly enhances DNA matching. Thank you, Myheritage,...and by the way,...the Ethnicity video, was wonderful! I recommend Myheritage, and give them a 10.

In summary, I would recommend My Heritage to a friend.

291 of 548 people found this review helpful

Basic info provided, with premium plus, is good but, no way to check multiple matches to confirm them. (I’m some cases had to go through 50-72 individual matches to clear them).
Too many pop up ads asking for upgrade and selling DNA test, which I already had done.
Unable to access documentation without additional upgrades.
I cancelled before my trial period was up.

In summary, I would not recommend My Heritage to a friend.

291 of 575 people found this review helpful

When I first joined this site I didn't expect to receive lots lots of notifications that could be part of my family I got excited and learnt lots about my family history
I did notice different informations but it didn't bother me as long as they same people and in past they did not register all so it was hard to find right information
Overall I enjoy my heritage and am growing my family tree if I think some are not related I can alway remove them but still learning lots

In summary, I would recommend My Heritage to a friend.

271 of 505 people found this review helpful

I recently had some difficulty creating a chart in My Heritage. I used the on-line service to get assistance. I received a reply within a day. My problem was fairly technical and My Heritage raised a ticket with their technical staff. I received a response from the technical team within 5 days which included a weekend - so really just 3 business days. The recommendations from the technical team solved my problem. My Heritage Technical Support handled this problem quickly & professionally. I work in the web hosting industry and have had many interactions with other technical support teams. In my experience, My Heritage is one of the best.

In summary, I would recommend My Heritage to a friend.

276 of 521 people found this review helpful

When I placed my order for 2 DNA kits as Christmas gifts, I could not find the Shipping box. Therefore, I was charged $24.00 shipping for these 2 kits. I called and talked to Stephen and he told me I would get a credit for my order, and would need to reorder these 2 kits and explained to me where to find the shipping box in which to type "FREE18" to receive the free shipping.

He was very helpful.

In summary, I would recommend My Heritage to a friend.

260 of 467 people found this review helpful

Today I bought a DNA kit from Kayliegh C. She was very helpful and accommodated my need. I'm not very computer savvy so she took the order for me. I was very grateful as this kit is to be a gift. I already did a DNA from My Heritage for myself and love having it. The one person I've connected with was at several of the same family functions as I years ago, but never met that we know of although we know many of the same people. It's very nice. Our grandfathers were brothers.

In summary, I would recommend My Heritage to a friend.

268 of 482 people found this review helpful

I spoke to Maureen out in Ireland this morning so as to remove a DNA kit from my cart and she was very pleasant and helpful. She also told me where I would find my account number on my site and how to take care of a few things on my family site. The only issue was bad phone reception (occasional static from being transatlantic) which has nothing to do the service. The service was great!

In summary, I would recommend My Heritage to a friend.

282 of 558 people found this review helpful

I expected to pay and have full advantage instead it continues to ask for more money. I love this site but can't continue to pay.

In summary, I would recommend My Heritage to a friend.