My Heritage Reviews

(based on 374 reviews)

82 of 164 people found this review helpful

When I first joined this site I didn't expect to receive lots lots of notifications that could be part of my family I got excited and learnt lots about my family history
I did notice different informations but it didn't bother me as long as they same people and in past they did not register all so it was hard to find right information
Overall I enjoy my heritage and am growing my family tree if I think some are not related I can alway remove them but still learning lots

In summary, I would recommend My Heritage to a friend.

68 of 122 people found this review helpful

I recently had some difficulty creating a chart in My Heritage. I used the on-line service to get assistance. I received a reply within a day. My problem was fairly technical and My Heritage raised a ticket with their technical staff. I received a response from the technical team within 5 days which included a weekend - so really just 3 business days. The recommendations from the technical team solved my problem. My Heritage Technical Support handled this problem quickly & professionally. I work in the web hosting industry and have had many interactions with other technical support teams. In my experience, My Heritage is one of the best.

In summary, I would recommend My Heritage to a friend.

55 of 118 people found this review helpful

When I placed my order for 2 DNA kits as Christmas gifts, I could not find the Shipping box. Therefore, I was charged $24.00 shipping for these 2 kits. I called and talked to Stephen and he told me I would get a credit for my order, and would need to reorder these 2 kits and explained to me where to find the shipping box in which to type "FREE18" to receive the free shipping.

He was very helpful.

In summary, I would recommend My Heritage to a friend.

48 of 93 people found this review helpful

Today I bought a DNA kit from Kayliegh C. She was very helpful and accommodated my need. I'm not very computer savvy so she took the order for me. I was very grateful as this kit is to be a gift. I already did a DNA from My Heritage for myself and love having it. The one person I've connected with was at several of the same family functions as I years ago, but never met that we know of although we know many of the same people. It's very nice. Our grandfathers were brothers.

In summary, I would recommend My Heritage to a friend.

72 of 122 people found this review helpful

I spoke to Maureen out in Ireland this morning so as to remove a DNA kit from my cart and she was very pleasant and helpful. She also told me where I would find my account number on my site and how to take care of a few things on my family site. The only issue was bad phone reception (occasional static from being transatlantic) which has nothing to do the service. The service was great!

In summary, I would recommend My Heritage to a friend.

78 of 158 people found this review helpful

I expected to pay and have full advantage instead it continues to ask for more money. I love this site but can't continue to pay.

In summary, I would recommend My Heritage to a friend.

80 of 165 people found this review helpful

When I submitted a query about my account payments, I had an initial reply seeking clarification about my question within a day or so. After providing the requested clarification, I got a satisfactory reply within 24 hours. I had checked the FAQ and other online help but was unable to find the specific information I sought.

Since I've had no comparable experience with any of My Heritage's competitors, I cannot compare my experience with My Heritage with other firms.

In general, I've been very satisfied with the service I've received from My Heritage in the months I've been a member.

In the recent weekend's free access to military records, I was unable to find any information about several relatives whose names I entered, even though I know they did serve in the Canadian military during WW2. In fairness, I had similar lack of results on several other sites offering free access to military records that weekend.

In summary, I would recommend My Heritage to a friend.

71 of 140 people found this review helpful

Sometimes email ingredients does not get you anywhere as replies are rare. However,when you do get someone to speak to they have been very helpful and prompt in handling of the particular issue.
DNA results came out nearly as well as expected,while they were a few surprises,but was unable to get answers on those surprises as to their origins whether maternal or paternal.
Building family tree is easy and links have been very helpful in discovering history

In summary, I would recommend My Heritage to a friend.

52 of 108 people found this review helpful

I have had very minor issues with My Heritage and each and every time support has responded quickly and the issue was taken care of. I have been doing my family tree on My Heritage since 2009 and I could not be happier with the ease of compiling family info. Smart Matches have been wonderful as far as finding additional info on family members also.

In summary, I would recommend My Heritage to a friend.

76 of 154 people found this review helpful

MyHeritage is my favorite genealogy site/software. I built my family tree there and found important information using its algorythm.

There are two things it lacks, for my use:
1. Hebrew dates with reminders for birthdays etc.
2. A way to change appearance of complicated families (with more than one spouse and children from more than one mother/father.

In summary, I would recommend My Heritage to a friend.