My Heritage Reviews

(based on 378 reviews)

269 of 535 people found this review helpful

I know there's number of genealogy software with much wider functionality but unfortunately they all were written with old technologies and cannot be really used online alike to social network. MyHeritage has limited genealogy functionality (in comparison with old-school professional systems) but up-to-date interface and great tools for discovering documented information makes it all.
Frankly speaking support might have been working quicker for the paid account. I believe in 2018 professional service desk built by ITIL guidelines is a must for worldwide business.
Anyway I wish them success so that stability will never be a subject, functionality grows to address all types of genealogy problems and support works smoothly. Good luck!

In summary, I would recommend My Heritage to a friend.

260 of 503 people found this review helpful

After a longer pause in using MyHeritage, by mistake I opened a new account. Then I invited me to my other account and thought it‘s okay with this. Then I changed one to a premium account and the other didn‘t work properly, so I decided to delete that one. After a couple of mails to the Helpdesk nothing happened. With one phonecall the friendly Melissa could delete the old one within seconds and all is fine now.

In summary, I would recommend My Heritage to a friend.

244 of 481 people found this review helpful

I am a new member and have been working on my various family trees ( both parents and my husband’s) for about one month. I love this website and all it offers. It allows me to keep my project organized and neat. But the best feature by far is the customer support. I have called in three times for information or help. Each time I speak to someone immediately, and the person is polite, knowledgeable and helpful. I can see that they will allow me to get full benefit from this website as my project progresses. I am absolutely recommending this website. Well done!

In summary, I would recommend My Heritage to a friend.

247 of 485 people found this review helpful

As a business owner, I appreciate the value of good customer service, and the customer service I received just now on 10/26/18 from Zvonimir was beyond excellent. In the process of answering my questions which required him to research some tracking deliveries, he was friendly enough to encourage me to ask more questions and piqued my interest in the various subscriptions. He was very patient and thorough in his answers. Please place this kudo in his file. You should definitely reward and promote him. He was not just doing his job answering questions asked, he was orienting me to everything that your website can do for me.

In summary, I would recommend My Heritage to a friend.

258 of 492 people found this review helpful

I’m enjoying this site very much. It was great to find out that I could upload my DNA file from Ancestry to MyHeritage and find new matches. I had an issue with my ancestral surnames not showing to my matches. As I have a free account, I couldn’t call their support team but I sent an email and Ron G. was very helpful and solved my problem for me.

In summary, I would recommend My Heritage to a friend.

248 of 486 people found this review helpful

After researching various genealogy services, I initiated my trial membership with My Heritage. Before I was even able to utilize the resources available through this site, a family member was impacted significantly by Hurricane Michael. Stephen, a customer support representative, was most understanding in assisting me with my request to delay my full membership until our current family situation is resolved. His responsiveness will not go unnoticed when I am able to return to my genealogy efforts in the future. With people like Stephen in their organization, they have proven that my initial impression of their quality was correct. I was unable to accurately review those portions of this survey that I have not yet been able to assess, but their ratings for features, customer support, registration and value are 5. I look forward to utilizing their services again!

In summary, I would recommend My Heritage to a friend.

261 of 484 people found this review helpful

I’m a chubby old white haired Grandma in the Midwest USA so there isn’t a lot of “easy” things to do on the internet but I did catch on to Ancestry a lot easier than MyHeritage. I find MyHeritage difficult to navigate. I was going to stop my subscription today until I spoke with CSR Stephen O’Dwyer. A most courteous, helpful and professional young man who did provide me with helpful hints and information. I’ll stay at it for a few more days but I am losing hope I will find anything further regarding my husband’s grandmother Ella Heffernan. Thank you.

In summary, I would recommend My Heritage to a friend.

264 of 494 people found this review helpful

I called to find out why I am being charged to use Heritage as I am a member of the Church of Jesus Christ of Latter Day Saints, and we have been indexing all records for all sites.

I appreciate the assistance I received from a wonderful customer service agent, she was very helpful in resolving this issue for me. I appreciate her help, she was gracious and lovely to talk with.
Thank you

In summary, I would recommend My Heritage to a friend.

267 of 507 people found this review helpful

After me updating the tree all my confirmed matches disappeared as did the Smart matches. I had also updated 3 other people´s DNA, they also disappeared. Under handle my DNA I found 5 batches of which 2 seemed to belong to me, the others had batch Nos. but no names to go with the batches. I was asked to look into FTDNA for these batch Nos. but couldn't find them there and when looking into these batches contents, they all seemed to be my own! Ilona was very pleasant to talk to and also explained that the disappeared Smart and Confirmed batches would probably return after a while as it usually took some time for the system to handle all the matches. When updating my new tree I also deleted my old trees, which may have been a mistake, I don't know.

In summary, I would recommend My Heritage to a friend.

267 of 503 people found this review helpful

Spoke to a My Heritage support member regarding DNA result questions. He was friendly and professional, prompt with responses and answered all of my questions in great detail, very helpful.

In summary, I would recommend My Heritage to a friend.