My Heritage Reviews

(based on 378 reviews)

265 of 491 people found this review helpful

I initially had trouble setting up my family website from the My heritage software. I found the process a bit confusing. However, their support team were responsive to my problem and it was successfully resolved, although this did take several attempts.

I am still very new to the software, but it seems to offer everything that I need. It's free, too!

In summary, I would recommend My Heritage to a friend.

235 of 477 people found this review helpful

All I can say so far is that I have enjoyed researching my family tree. When I discovered a charge on my bank account for a payment I didn’t approve I contacted them.

Chloe was absolutely amazing and spent a lot of time trying to get to the bottom of it.

It resulted in a no questions refund and a user of this site extremely satisfied with the company.

It’s a great site and I highly recommend it. It can become addictive. In the best way. Great fun and very interesting.

In summary, I would recommend My Heritage to a friend.

253 of 487 people found this review helpful

I have been with MyHeritage for a few years now. I cannot think of one area of Myheritage to complain about. The Myheritage TEAM just gets better over time. Even though, Even being with them for a few years I still struggle sometimes with the technical language of a Family Researcher and they have my back every time.
FranW

In summary, I would recommend My Heritage to a friend.

292 of 513 people found this review helpful

Hi, I live in mexico and I pay for the kit and I never received your kit, a really was waiting because I am interest in may adn and where I cam from.... but was not possible, after 3 mounts I pay I decide have back my money..... in mexico it is no possible receive your kit.... tank you... by

In summary, I would recommend My Heritage to a friend.

262 of 503 people found this review helpful

I was extremely fortunate that Olivia answered my tech support phone call to MyHeritage. I have been using the website for about 18 months and have a family tree with over 7,000 members. My tree had problems with some duplication of names and people marrying their second cousins which led to lots of confusion on my part. These issues were no big deal for Olivia, she was calm, patient and a really good sport about my problems. She spent a great deal of time trying to help me prune the errors out of my tree.

If I need tech support again, I will certainly ask for Olivia, she was great!

In summary, I would recommend My Heritage to a friend.

265 of 509 people found this review helpful

After seeing the initial results of my experience with My Heritage my wife opted to sign up. The results are very disappointing! Her immediate family has been ignored and replaced with many far removed cousins. We feel SCAMed!

In summary, I would not recommend My Heritage to a friend.

271 of 546 people found this review helpful

I ordered 2 DNA kits and later decided I needed one more. Inger, Marcos and Breck ensured my first and second orders would quality for free shipping. Each call I connected with a different customer service rep and each delivered superior customer service and ensured all my needs were met I also deeply appreciated where in line I was and when rep would be available. Great support team! Thank you!

I didn't need technical support or help

In summary, I would recommend My Heritage to a friend.

282 of 520 people found this review helpful

The website is extremely easy to navigate and has all the features one would want for most any familial search information. Although the Free 14-Day Trial offers limited access, it is informative enough to initiate a search. The support I received when cancelling the trial was simple, professional and prompt. I would recommend this website to anyone searching for not only Public Records but additional deeper information if you want to pay for what the entire subscription offers.

In summary, I would recommend My Heritage to a friend.

327 of 594 people found this review helpful

Used and enjoyed Ancestry.com for several months but that was enough. Called to unsubscribe but told I'd already paid for a year's subscription so don't cancel yet. Very surprised to find recent unannounced Visa charge for $159 for another years renewal! Will say the technician who answered this call did not hesitate to reverse the charge and cancel my subscription but glad I had carefully reviews my Visa bill. Think Ancestry.com/MyHeritage should offer manual renewals by default.

In summary, I would not recommend My Heritage to a friend.

275 of 525 people found this review helpful

I submitted my DNA for testing several weeks ago. I was consistently given an update on the status via email, which was very helpful. When Hurricane Harvey hit Houston, I also received an email stating that the hurricane would cause my result to be later than expected (lab apparently based in Houston) so I was prepared for that. BUT, what a wonderful gift I received today on my birthday( 9/19) - my DNA results came on my birthday very unexpectedly. I am adopted, have for all these years been told about my biological parents, but knew nothing more, where did I REALLY come from. And today, I received my results and what a magnificent gift. Thank you MyHeritage and lab personnel for providing those results before they were to arrive AND thank you for being so efficient to send them on my birthday. Now I know where I REALLY came from and it's a beautiful surprise!

In summary, I would recommend My Heritage to a friend.