My Heritage Reviews

(based on 374 reviews)

58 of 115 people found this review helpful

Called to ask why we were getting a second DNA report and it was different than the first, person I spoke to needed to ask someone else and they were in a meeting so she had them call me back. They called back within a short time and gave me the answers I needed to understand what was going on. Some of this DNA stuff a little complicated but very interesting.

In summary, I would recommend My Heritage to a friend.

60 of 123 people found this review helpful

I have bought a test kit that did not arrive in four weeks. When I checked the tracking I found it was returned to you. Further investigation of your previous correspondence revealed that the kit could not be delivered as the street name was missing from the shipping address. Talking to Aaron in your shipping area the problem was sold friendly and efficiently and a new kit is on the way. Thank you Aaron.

My star rating above is based on my experience with my wife's MyHeritage product. I have not received mine yet.

In summary, I would recommend My Heritage to a friend.

56 of 133 people found this review helpful

Had problems with large file sizes for photos - Maya knew the answer right away.
Had Problems with photos appearing turned 90 degrees - Maya knew the answer right away.

Very supportive, called back because I called from abroad, quick solution. Thank you, Maya. Good phraseology, good speed of talking, not too much regional accent - amazing support.

THANK YOU.

In summary, I would recommend My Heritage to a friend.

61 of 126 people found this review helpful

My problem was that I somehow acquired two separate MyHeritage accounts. The root problem was slightly different email addresses. One was registered as premium and the other as basic. As a result I was receiving matching alerts that called for upgrading to premium. The problem was fixed the third time I contacted MyHeritage. I'm happy that the problem was finally resolved because I am learning a great deal about my ancestry. All's well that ends well.

In summary, I would recommend My Heritage to a friend.

62 of 119 people found this review helpful

Good Morning! Yesterday I had 2 questions that I talked to Daniel about. He was very polite, understanding and answered both questions professionally, with knowledge and expertise.
THANK YOU very much, Daniel.

Also I would like to Thank My Heritage for allowing people to invite close family members to their site.
My Mother has been doing Family Tree for many years, but was never able to put her info on My Heritage. After her death, and a few years later, my Father finally turned over all her records and information she had to me. I have slowly started to put all of this on My Heritage.

Yesterday, I was also able to invite my Father to my web site. (He is 85 years old)
He was so amazed and so proud to see "Moms" work on My Heritage. A GIANT THANK YOU from my Dad to you. Again, Thank you to Daniel and My Heritage.

In summary, I would recommend My Heritage to a friend.

60 of 120 people found this review helpful

I am a long time customer of MyHeritage.
The best value of their service for me, is sharing the family tree with my wide family. Drawing them closer too my research, thus more likely eliciting more information, DNA test sample or even a support donation.
Additionally, MH is really the #1 in lot of European countries, so if you want to connect with your European cousins and especially European cousins who are genealogists, MH is the way to go. So much more valuable in this particular ask than Ancestry.

I am historically working a lot with their offline client FamilyTreeBuilder, FTB.
This was a problematic as of version v8, but lately, MH is overcoming the initial shortcomings one by one.
I am still missing a native Mac version of the software, though!

As a final shoutout, I would like to say I have received superb support from "Rafael", part of the support team - great job, keep up the good work.

All in all, if you are a US person, your default is Ancestry, if you are an EU person, your default is MH. If you are a serious genealogist, you do both.

In summary, I would recommend My Heritage to a friend.

60 of 116 people found this review helpful

I can say that I am fully satisfied with My heritage and their team of service and support to clients that they offer. Responded quickly and satisfactorily to my liking. I had a problem viewing my results on the side of My heritage, which I wrote an email to the team for service and support, and my answer was the same the next day. Thank the team for service and support and My heritage

In summary, I would recommend My Heritage to a friend.

53 of 102 people found this review helpful

I contacted My Heritage to query a payment through my credit card that was two months early. Staff were very helpful trying to sort it out with me. Turned out I had paid for a relative diagnosed with cancer to develop their family tree. With all the stress around that time, I'd totally forgotten. Thank you to both staff members involved for your patience. Very grateful, Lyn

In summary, I would recommend My Heritage to a friend.

71 of 133 people found this review helpful

The tech I talked to was very helpful to a point in trying to resolve my issues with the My Heritage Tree Builder and promised to get back to me with some helpful ways to get this done. After up dating to the latest version of My Tree Builder the programme still does not work properly. This issue I originally thought was due to my computer but have now figured out it is with My Heritage software programme. This issue developed when I renewed my subscription this past January 2017 and has gotten worse as time has gone by. I am patiently waiting for the My Heritage techs to help resolve this issue.

In summary, I would recommend My Heritage to a friend.

56 of 118 people found this review helpful

I found "MyHeritage" to be of extreme importance for families who are intrested to build a 'family tree' or to look for lost relatives.

Personally, during my search in the site, I found information which I was never aware of, concerning my late father.

MyHeritage has a lot to offer, and their support is very professional. I needed some help with the site and Maya, their support representative was extremely helpfull, kind and polite.

In summary, I would recommend My Heritage to a friend.