My Heritage Reviews

(based on 378 reviews)

276 of 518 people found this review helpful

I was having a horrible time trying to make it through the site. I am old and not real computer smart.
The person who helped me was patient, kind, understanding. She never made me feel like I was imposing on her. I felt so accomplished when we were finished. I am very excited to receive my results. I do not remember the lady's name who helped me but it might have been Brigget who sent me the email. I regret not writing her name down. Bless this unknown lady. She certain is the one I would want to do business with.

In summary, I would recommend My Heritage to a friend.

282 of 538 people found this review helpful

This is basically a scam, as others have written. They lure you in with a free trial, or promises of loads of data and family connections. But what they don't say is they've separated all of their services, so even if you do shell out money to find an unlimited number of connections, you have to pay more for a 'data' plan which is necessary to do searches of family members. And who knows what other hidden fees and charges are built into their plans. Plus the prices are ridiculous! And when you complain and try to cancel, they will tell you it's their policy not to do cancellations and refunds. And when they say that have cancelled it, despite this 'policy' what they have really done, is cancel your auto enrollment, not your actual account. You will need to call them repeatedly to get them to cancel your account and refund your money. It all comes off felling very shady and unprofessional. I do not recommend.

In summary, I would not recommend My Heritage to a friend.

287 of 514 people found this review helpful

I was interested in finding out some information on a relative pf mine so I came across My Heritage and started searching. It was so fun & interesting as I discovered more than I had originally hoped to find. I forgot to cancel after my free 2 weeks and was so worried when my credit card had been charged for the annual subscription. I am unemployed and could not afford the fee at this time. They could not have been nicer about it and offered a full refund. I am so relieved and will be back to get a subscription as soon as I am able. Thank you so much My Heritage. Sorry I was unable to offer any bad points.

Susan Anderson

In summary, I would recommend My Heritage to a friend.

258 of 493 people found this review helpful

I had a problem. Try as I did, I was not able to find the right button to ask a question. How frustrated I became as I tried this one, that another and yet another. Rather than get frustrated I found 'Contact' listed on the menu and made a phone call. The response was quick and it was easy to know whether to press Number 1 or Number 2. I spoke to a young lady who listened to my problem and she readily rectified it. How nice it is to have a real person on the other end of a phone, to be have a courteous conversation and to be able leave feel satisfied. Thank you. I'll certainly use the phone if an issue arises again. In the meantime I'll get back to my Family Tree.

In summary, I would recommend My Heritage to a friend.

256 of 498 people found this review helpful

Called to ask why we were getting a second DNA report and it was different than the first, person I spoke to needed to ask someone else and they were in a meeting so she had them call me back. They called back within a short time and gave me the answers I needed to understand what was going on. Some of this DNA stuff a little complicated but very interesting.

In summary, I would recommend My Heritage to a friend.

271 of 530 people found this review helpful

I have bought a test kit that did not arrive in four weeks. When I checked the tracking I found it was returned to you. Further investigation of your previous correspondence revealed that the kit could not be delivered as the street name was missing from the shipping address. Talking to Aaron in your shipping area the problem was sold friendly and efficiently and a new kit is on the way. Thank you Aaron.

My star rating above is based on my experience with my wife's MyHeritage product. I have not received mine yet.

In summary, I would recommend My Heritage to a friend.

262 of 535 people found this review helpful

Had problems with large file sizes for photos - Maya knew the answer right away.
Had Problems with photos appearing turned 90 degrees - Maya knew the answer right away.

Very supportive, called back because I called from abroad, quick solution. Thank you, Maya. Good phraseology, good speed of talking, not too much regional accent - amazing support.

THANK YOU.

In summary, I would recommend My Heritage to a friend.

256 of 520 people found this review helpful

My problem was that I somehow acquired two separate MyHeritage accounts. The root problem was slightly different email addresses. One was registered as premium and the other as basic. As a result I was receiving matching alerts that called for upgrading to premium. The problem was fixed the third time I contacted MyHeritage. I'm happy that the problem was finally resolved because I am learning a great deal about my ancestry. All's well that ends well.

In summary, I would recommend My Heritage to a friend.

274 of 526 people found this review helpful

Good Morning! Yesterday I had 2 questions that I talked to Daniel about. He was very polite, understanding and answered both questions professionally, with knowledge and expertise.
THANK YOU very much, Daniel.

Also I would like to Thank My Heritage for allowing people to invite close family members to their site.
My Mother has been doing Family Tree for many years, but was never able to put her info on My Heritage. After her death, and a few years later, my Father finally turned over all her records and information she had to me. I have slowly started to put all of this on My Heritage.

Yesterday, I was also able to invite my Father to my web site. (He is 85 years old)
He was so amazed and so proud to see "Moms" work on My Heritage. A GIANT THANK YOU from my Dad to you. Again, Thank you to Daniel and My Heritage.

In summary, I would recommend My Heritage to a friend.

266 of 510 people found this review helpful

I am a long time customer of MyHeritage.
The best value of their service for me, is sharing the family tree with my wide family. Drawing them closer too my research, thus more likely eliciting more information, DNA test sample or even a support donation.
Additionally, MH is really the #1 in lot of European countries, so if you want to connect with your European cousins and especially European cousins who are genealogists, MH is the way to go. So much more valuable in this particular ask than Ancestry.

I am historically working a lot with their offline client FamilyTreeBuilder, FTB.
This was a problematic as of version v8, but lately, MH is overcoming the initial shortcomings one by one.
I am still missing a native Mac version of the software, though!

As a final shoutout, I would like to say I have received superb support from "Rafael", part of the support team - great job, keep up the good work.

All in all, if you are a US person, your default is Ancestry, if you are an EU person, your default is MH. If you are a serious genealogist, you do both.

In summary, I would recommend My Heritage to a friend.