My Heritage Reviews

(based on 378 reviews)

296 of 570 people found this review helpful

When I submitted a query about my account payments, I had an initial reply seeking clarification about my question within a day or so. After providing the requested clarification, I got a satisfactory reply within 24 hours. I had checked the FAQ and other online help but was unable to find the specific information I sought.

Since I've had no comparable experience with any of My Heritage's competitors, I cannot compare my experience with My Heritage with other firms.

In general, I've been very satisfied with the service I've received from My Heritage in the months I've been a member.

In the recent weekend's free access to military records, I was unable to find any information about several relatives whose names I entered, even though I know they did serve in the Canadian military during WW2. In fairness, I had similar lack of results on several other sites offering free access to military records that weekend.

In summary, I would recommend My Heritage to a friend.

277 of 526 people found this review helpful

Sometimes email ingredients does not get you anywhere as replies are rare. However,when you do get someone to speak to they have been very helpful and prompt in handling of the particular issue.
DNA results came out nearly as well as expected,while they were a few surprises,but was unable to get answers on those surprises as to their origins whether maternal or paternal.
Building family tree is easy and links have been very helpful in discovering history

In summary, I would recommend My Heritage to a friend.

260 of 481 people found this review helpful

I have had very minor issues with My Heritage and each and every time support has responded quickly and the issue was taken care of. I have been doing my family tree on My Heritage since 2009 and I could not be happier with the ease of compiling family info. Smart Matches have been wonderful as far as finding additional info on family members also.

In summary, I would recommend My Heritage to a friend.

295 of 572 people found this review helpful

MyHeritage is my favorite genealogy site/software. I built my family tree there and found important information using its algorythm.

There are two things it lacks, for my use:
1. Hebrew dates with reminders for birthdays etc.
2. A way to change appearance of complicated families (with more than one spouse and children from more than one mother/father.

In summary, I would recommend My Heritage to a friend.

291 of 549 people found this review helpful

Apart from billions of individuals data, Myheritage's offers are below standard.

They keep stressing the DNA aspect, but don't offer state of the art user interfaces, both online and in the Family tree builder.

The actual software has several shortcomings and misses important tools:
Geographical data are poorly supported; I don't notice efforts to standardise place names.
Comparison and merging of trees is poorly facilitated.
Handling of matches is extremely time consuming.
Photo's are multiplicated and hard to administrate.

In addition, Myheritage is quite expensive.
Hence poor value for money. Sorry to say. Hope it will improve.

In summary, I would not recommend My Heritage to a friend.

281 of 566 people found this review helpful

I ordered and the kits were sent out in a timely manner. Had a problem with the receipt and I contacted MyHeritage Customer Service. I received prompt, professional and solid customer service and communications. Will very much recommend MyHeritage to others!

In summary, I would recommend My Heritage to a friend.

259 of 516 people found this review helpful

I ordered 2 kits, one for me and the other for my wife. Once I set up my account the app would not let my wife sign in under her maiden name. We called Tech support and talked to Mark (from Ireland)(someone speaking English) and he help us set up an account for my wife, in no time at all. Thanks Mark from Ireland!
We are so excited to find out the results. It was quite easy to swab, put it in the bag and send it back. The reason I gave only one Star rating we have not been there yet, but after we get the results back we will give another rating for those things!

In summary, I would recommend My Heritage to a friend.

270 of 529 people found this review helpful

Workers of technical support are magicians! I asked for help in restoring my family tree. The technical support staff responded quickly, were polite, and professionally solved my problem. Thank you so much! My family tree has been restored. It was so important for me, thanks!

In summary, I would recommend My Heritage to a friend.

294 of 538 people found this review helpful

Had a problem generating a family tree for printing. Called customer service and Olivia (from Ireland) couldn't have been more helpful. With in a short time she showed me several features I wasn't aware of and had my problem solved. Thank You Olivia

In summary, I would recommend My Heritage to a friend.

255 of 502 people found this review helpful

I talked to Daniel in Ireland about my few hrs. oversight on my free trial fee. He was very cordial and gave me a credit. From the free trial I researched all of the info I needed. Very thorough search engines. Thank you, My Heritage, for a fantastic web site.

In summary, I would recommend My Heritage to a friend.