My Heritage Reviews

(based on 374 reviews)

152 of 280 people found this review helpful

I have given four stars in every case because I rarely give five since they cannot be bettered and everything can be made better! I had a small problem caused by a past visit to My Heritage some years ago and, although I fixed the problem myself, I had good support from the help site - and proper attention not just a tick-box routine. Full marks.

In summary, I would recommend My Heritage to a friend.

164 of 323 people found this review helpful

This is a brilliant site for family finding and matching. The report and chart features are especially good. The support team are really helpful and obliging. This is a very user friendly site. I would recommend My Heritage to anyone wanting to build a family tree.

In summary, I would recommend My Heritage to a friend.

170 of 337 people found this review helpful

I had a reason to contact My Heritage with a problem. I received an email almost instantly from Shimmon in the Support team. He gave me instructions on what I would need to do. I still had complications, so Shimmon rang me and talked me through the issues that I was experiencing. His patience and guidance were top class. Thank you a million times.

In summary, I would recommend My Heritage to a friend.

163 of 339 people found this review helpful

Very friendly software, very flexible and allows you to insert a variety of information easily.
Customer Service - kind and determined to help. I had a serious problem (because of a huge tree) and although the problem was not really solved, I felt the desire to help.

In summary, I would recommend My Heritage to a friend.

165 of 334 people found this review helpful

I have only had to contact customer support a couple of times over the last 6 years but had timely, considerate, response in both cases.

I have not found a way to talk directly to MyHeritage, so I have left emails/messages on their support site. Both times I received a comprehensive response within 72 hours that completely covered my questions without requiring a follow up, besides a reply saying "Thank You".

I just signed up for advanced search. My first try at it was positive and I found it generally easy to use.

My family loves it and I plan on spending more time following up on the "Record Match" emails than I have in the past.

These sites take a lot of time to build and maintain. So I appreciate having support that is responsive.

I have never used another site, but my experience with MyHeritage has been very good and I wouldn't hesitate to recommend it. It is a excellent tool for novice dabblers, to moderate serious users (probably my current level). Probably serious users as well but you would have to ask them - check back with me in a year.

In summary, I would recommend My Heritage to a friend.

181 of 328 people found this review helpful

My Heritage Support Team are among the most user-friendly and helpful support teams I ever met over the net. Within 12-36 hours they come back with helpful tips and ideas how to solve your problem. In most cases they also make a step by step instruction in order make your fix of the problem guaranteed waterproof and safe.

If I have anything I would like from the MY Heritage support and development teams is a user-friendly place on their site where you easily can wish and ask for further developments of an already great site.

This comment includes also FTB

In summary, I would recommend My Heritage to a friend.

196 of 353 people found this review helpful

Now that my trees are getting larger, I am having errors. For instance, in one of the families, there is no husband being shown and the children have suddenly become the brothers and sisters of the wife.

Also, I recently joined the highest membership believing that the four tree I currently have would be included in that new membership. However, one of the trees is still on Basic Membership. When I complained about it I was given written instructions on how t "Sync" that tree to my others, but is simply will NOT sync and still is registering as Basic.

I would like o be able to print out a list of the family members in each tree but have not figured out how to do that without doing it in a Tree form which is too large and too small to see.

It's hard to navigate on this software. I'm seriously considering going to a different software and starting all over again which will certainly be a big job recreating everything but possibly less frustrating.

In summary, I would not recommend My Heritage to a friend.

175 of 307 people found this review helpful

My experience with working with My Heritage is great. I find so many relatives that I didn't know about their existence. It gives me and my family a chance to try and know what I couldn't find in any other way.
Yael

In summary, I would recommend My Heritage to a friend.

87 of 190 people found this review helpful

In age of 15 a car accident took my father away and all he left me are some memories and a little family tree of 13 person on my Bar Mitzva invitation card. (My tree grew up to 1350 names and growing).
I had few relatives on my mother side and I was living under the impression that the nazzi boot succeeded to squash the memory of my father side.

I invested research and time and finally, after 5 years I found many relatives all over the world and even in the next street.

I found out, that between of my grand uncles and grand and grand grand fathers were bank owners and national rate advocates as school managers who's teaching systems been used till today.
The program itself, basically easy to manage. Technical problems like language management were corrected and improved by the support team. As an impatient Israel, I find it very hard to wait for the answers.

I recommend this program as the only one that gives multi-language database.
The linkage possibility to Genni and other sources is making life much easier.
Good luck to all users

In summary, I would recommend My Heritage to a friend.

166 of 272 people found this review helpful

I started using My Heritage several years and then my computer crashed. I didn't back up my files on my computer but everything that I had published online stayed online! And that was a long time ago! I re-downloaded the My Heritage family tree builder and started another project. (I need to mention that I also tried another family tree software but it was so confusing.) My concerns with My Heritage were basically getting the online website back on the family tree builder so I could continue working on it and working on another project simultaneously. I have to say My Heritage support team has always been good about answering my questions and addressing my concerns. They will tell me what I can do and what I cannot do, and there are some things they can certainly improve on. I have to say however that I am very pleased with the support services. And they do respond promptly. I also love how easy it is to work on the family tree. It's wonderful. The price is very reasonable for what it can do. Thus, I recommend highly this... (Read the full review)

In summary, I would recommend My Heritage to a friend.