My Heritage Reviews

(based on 374 reviews)

125 of 280 people found this review helpful

Started with the free version first, good place to learn the ropes but frustrating when searching for results. You feel like you are being forced onto the premium site.
I think it would be a better idea to charge one fee for subscription plus data as a package. Having said that I have enjoyed using My Heritage & all it has to offer & believe it is good value for your money. Have to compete with the wife for search time but getting some good results.
I

In summary, I would recommend My Heritage to a friend.

135 of 302 people found this review helpful

With the latest version of My Heritage I found there were gaps in the numbering of my people.
I emailed for help. Dean gave me clear steps which allowed me to go deeper into the program than I would ever have tried. The solution was pain free if you had the guidance of an expert. I did. My Heritage's ability to produce from an individual's perspective, a detailed book is extremely valuable to me & those wishing to individualise their ancestry. The staff are knowledgeable & no request seems to faze them.

I find the program easier to use than any other I have seen.

In summary, I would recommend My Heritage to a friend.

124 of 253 people found this review helpful

I have been using myheritage.com family tree for a few years and have tried several others but find this is by far the easiest to use. I can also tell you that their support if you have a question or problem using the software is excellent.

In summary, I would recommend My Heritage to a friend.

140 of 283 people found this review helpful

I was introduced to My Heritage by a family member and I've spent about 2 hours 4 days a week adding and Smart Matching. I retired a number of years ago and have found my family tree to be, not only a hobby but, an everlasting record for my own family.

I did download the Family Tree Builder but in comparison with My Heritage found it to be far more complicated so deleted it from my computer and continued with the latter.

I find the whole program very easy to work with, easy access and to move around from adding members to matching.

My only issue would be the number of Smart Matches that fall very short of being even remotely a match showing 50% and below. It creates a lot of work to 'ignore this family' or 'reject' but I will continue to enjoy the whole experience!

In summary, I would recommend My Heritage to a friend.

103 of 231 people found this review helpful

I have been using My Heritage for a while now - I have only ever had a few issues, and when I have had issues they have been resolved accurately and promptly.

The record match feature is very helpful in terms of comparing records between trees.

In summary, I would recommend My Heritage to a friend.

131 of 292 people found this review helpful

I am a grown adopted person who recently learned that a member of my birth family was compiling a family tree using MyHeritage. Unfortunately, my permission was not obtained to use my birth name (those records often become sealed once an adoption in finalized), and I had need to contact their support staff to see if this information could be removed.

First, MyHeritage responded in less than 24 hours after my initial inquiry to them. The staff member that assisted me, Shlomi, was very kind and gave me very clear definitive steps to take to ensure all the information needed to assist me could be taken quickly and efficiently.

Within 7 days, my information was removed and my sense of privacy restored. This was done with compassion regarding the situation as well. I was never treated like "case number 764" or anything less than what I am, a human being.

If I ever have need to use a family tree site, MyHeritage wins my business, hands down. Thank you again for the prompt and wonderful support!

In summary, I would recommend My Heritage to a friend.

127 of 252 people found this review helpful

I have found the program very helpful in the way it is designed and the features offered for the user. i would suggest that anyone starting off should make sure that they read some instructions prior to initially adding their family names to ensure you enter them in the correct manner. unfortunately this is something that a lot of us don't do.
i had difficulty finding information for australian contacts etc. for the features, smart matches etc., it is very strongly connected to usa sources with so many thousands to get through before i could find anything at all relevant to australia if at all.

a toll free number for australian users to use, hours of use etc. would be most helpful. i did find that when i had my most recent problem i had to send three emails before i received a response. an automated response that my initial request had been received would have helped. i had no complaints about the service i received once my problem had been acknowledged. i am looking forward to the many reports that can be produced once i have finished my project.

i have difficulty... (Read the full review)

In summary, I would recommend My Heritage to a friend.

106 of 243 people found this review helpful

Excellent how the people on the helpdesk (Noa) help you within one day.
I had a computer crash, bought and installed a new one. Because of a little
mistake I didn't get a back-up in October and November. Without asking Noa
made a backup on the day that he answered my mail.
In Holland we say : petje af !! (Take your hat off)
Again many thanks.
Pim Klootwijk
user of My heritage

In summary, I would recommend My Heritage to a friend.

151 of 262 people found this review helpful

I am very pleased with the support from Laura. She did a great job. Thank you.

In summary, I would recommend My Heritage to a friend.

108 of 239 people found this review helpful

I think MyHeritage is a very good site. The last weeks I needed two times any help to solve some problems. The supportteam was helping in both cases and my problems were dissolved within 48 hours. Fantastic!

In summary, I would recommend My Heritage to a friend.