My Heritage Reviews

(based on 374 reviews)

78 of 184 people found this review helpful

Daniella on the telephone in Tel Aviv is polite, pleasant to chat with, very helpful, clear of speech and guidance and a true professional in every way. After a moment of internal research, she navigated me around the site until we found my target companion member.

In summary, I would recommend My Heritage to a friend.

79 of 199 people found this review helpful

I maintain my family tree, as well as a wider project based on my surname (2000+ individuals) and publish my results on Ancestry, FamilySearch, GeneaNet and WikiTree. I have tried tools from all of these, none of them come close to the MyHeritage/Family Tree Builder combination. Good sources management, ease of use for voluminous data entries (in FTB), best web design, which particularly important when sharing tree with non computer savvy family members.

In summary, I would recommend My Heritage to a friend.

103 of 205 people found this review helpful

I have found all staff I have talked over problems with, to be friendly, knowledgeable, very polite who actually I can call my friends. Being disabled most people don't really want to help me, however these wonderful people go out of their way to assist me.

There is one avenue which would be most useful, especially for any person which would be having the ability if I for example had two family trees I was working on, and wanted to merge the two trees. To have that ability would be fabulous. I do all my work using Family Tree Builder. In fact I have nineteen trees and have been told that I have to transfer every name - one by one into the main tree.

The staff have suggested I just leave them as they are, however when I receive many emails from people wanting me to confirm people with them, I have enormous problems trying to remember which tree people are listed in.

It would be terrific if the program could tell me which Tree they are listed in, but being Legally Blind in both eyes with only a small amount of vision remaining, plus being a paraplegic, sitting in my bedroom... (Read the full review)

In summary, I would recommend My Heritage to a friend.

104 of 199 people found this review helpful

Short review: Could not transfer data from my existing My Heritage to version 8.0. 1st fix was only partially successful (would not sync) I then left on a 3 week trip; when I returned there was an additional suggested fix (Rafael was my My Heritage on line tech). This worked and, much to my shame, the actual fix was in the on-line help section that My Heritage provides-I just did not dig deep enough.
So, all is good in the land of old people looking for older people.

In summary, I would recommend My Heritage to a friend.

99 of 219 people found this review helpful

My family tree just could not be accessed for quite a long time. Various staff members kindly explained that the technical bug was being dealt with - until yesterday when suddenly Lenoy from Customer Support was able to bring it back again for me! Thank you for your dedicated effort and and professionalism!

In summary, I would recommend My Heritage to a friend.

114 of 263 people found this review helpful

Found this site through reviews and signed up after several days of free trial. Have had to call twice - once for a pricing question, and once for a technical question. Both the sales staff and the customer service staff listened and answered thoroughly.

I find the site a little hard to navigate, but think it is because I am using a laptop and think it may be more desktop friendly.

Still learning how to research, but just the ease of accessing census records makes the subscription worthwhile.

In summary, I would recommend My Heritage to a friend.

156 of 278 people found this review helpful

Shimon
MyHeritage Support team

Courteous, knowledgable, competent. It was a pleasure dealing with him. Solved our issue completely within one call.

In summary, I would recommend My Heritage to a friend.

116 of 235 people found this review helpful

Hi Everyone,

I've been doing family history for some years know and recently I have looked at three online services. At home I use Ancestral Quest 14 and I use it in conjunction with MyHeritage exporting & importing using the gedcom format.

I rate MyHeritage over Ancestry.com and Find My Past for the following reasons:
1. Ease of use.
2. Excellent and speedy support.
3. Hints & new discoveries.
4. Editing records including attaching source information.
5. Ability to manage my family tree members settings for privacy.

Thank you to the MyHeritage Team!!!

In summary, I would recommend My Heritage to a friend.

166 of 332 people found this review helpful

I've been on My Heritage for a number of years. I didn't really know what I was doing when I set up the family trees, and ended up with 3 websites and 3 family trees, at least two of which were mostly duplicate profiles.

I recently discovered that my updates were not syncing to the sites, which was unfortunate since there had been a number of recent deaths in my family, and family members were getting cheery birthday and anniversary reminders for people who had died. Try as I might, I couldn't manage to update the files. In fact, I seemed to add sites every time I tried to consolidate them, and it just kept getting messier. I even upgraded to premium in order to be able to call customer service, but for some reason the customer service number of (877) 432-3135 can no longer be reached from Canada.

Today, Shimon from the Tel Aviv customer service centre called me and helped me to fix all the problems. Overall, we likely spent 90 minutes or more on the telephone, and he helped me to understand the difference between "projects" on Family Tree Builder and "family... (Read the full review)

In summary, I would recommend My Heritage to a friend.

113 of 255 people found this review helpful

This is the first time I have rung Myheritage to ask a question. The professional attitude and easy manner in which Shimon helped me with my Inquiry was outstanding. My experience with the family tree program has been exceptional also. If all staff are as knowledgeable and friendly as Shimon I will recommend them to any one.

Paul Morris.
Australia

In summary, I would recommend My Heritage to a friend.